Hybrid Branch Manager — Global Logistics & Customs

John S Connor; New York (NY); Hybrid; USD 80,000 - 150,000; Full time

Benefits offered by this job

Hybrid work flexibility

Medical, dental, and vision coverage

401(k) with employer matching

Paid vacation, PTO, and holidays

Educational assistance

Life and disability insurance

Job summary

John S. Connor is seeking a Branch Manager in Jamaica, NY to direct daily operations, provide vision, and lead staff toward growth while ensuring policy compliance and customer service excellence.

The role requires a college degree or equivalent industry experience, a Customs Brokerage License, and a freight forwarding background with strong leadership and Microsoft Office proficiency. Travel, budgeting, and development of teams are expected.

Qualifications

• College degree or equivalent industry experience required.
• Customs Brokerage License required.
• Freight forwarding background preferred; management experience in logistics advantageous.

Responsibilities

• Provide leadership to ensure the company’s mission and core values are upheld.
• Develop and implement business strategies and pursue new business opportunities.
• Create and manage branch budgets with input from staff.
• Supervise employees and carry out responsibilities in accordance with company policies and applicable laws.
• Monitor shipments to ensure timely handling and customer satisfaction.
• Deliver exceptional customer service and resolve issues effectively.
• Coach and develop staff to foster professional growth and organizational success.
• Travel as needed to meet with customers or manage company business.
• Stay informed of industry changes affecting branch operations.
• Regularly review accounts receivables, monitor outstanding balances, and take action to ensure timely collection of funds.
• Promote a success-oriented and accountable workplace culture.

Skills

Leadership

Communication

MS Office

Problem solving

Delegation

Team development

Strategic planning

Budgeting

Education

Customs Brokerage License

Freight forwarding background

Management experience in logistics

Tools

Microsoft Office Suite

Job description

John S. Connor is seeking a Branch Manager in Jamaica, NY to direct daily operations, provide vision, and lead staff toward growth while ensuring policy compliance and customer service excellence.

The role requires a college degree or equivalent industry experience, a Customs Brokerage License, and a freight forwarding background with strong leadership and Microsoft Office proficiency. Travel, budgeting, and development of teams are expected.