Branch Manager

FreightTAS; New York (NY); On-site; USD 110,000 - 180,000; Full time

Job summary

FreightTAS is seeking a Branch Manager in New York to lead all branch operations for a global freight forwarder. You will drive revenue growth, optimize operations, and ensure exceptional customer satisfaction in a fast-paced environment focused on electronics and Asia-Pac trade lanes.

You will manage sales, operations, and customer service teams, maintain strong client relationships, and ensure regulatory compliance while achieving KPIs and driving continuous improvement across the branch.

Qualifications

• 7+ years in logistics/freight forwarding or related field.
• Proven track record of sales growth and P&L management.
• Strong knowledge of air/ocean freight, Incoterms, and customs.

Responsibilities

• Own full P&L: revenue targets, cost control, margins, profitability.
• Lead, coach, and develop sales, operations, and customer service teams.
• Build and expand customer relationships; identify new business opportunities.
• Oversee daily freight operations (air/ocean booking, docs, customs, warehouse coordination).
• Ensure compliance with trade regulations, safety and SOPs.
• Monitor KPIs and drive continuous improvement.
• Collaborate with regional/global teams on capacity, pricing, service delivery.
• Manage local vendor and carrier relationships.

Skills

P&L management

Sales leadership

Operations leadership

Logistics knowledge

Customer relationship management

KPIs

Cross-functional collaboration

Regulatory compliance

Education

Bachelor's degree

Job description

Branch Manager – Freight Forwarding & Logistics

Overview

Lead all branch operations for a global freight forwarder specializing in air, ocean, multimodal, and contract logistics. Drive revenue growth, operational excellence, and customer satisfaction in a high-volume, time-critical environment (strong focus on electronics, semiconductors, and Asia-Pac trade lanes).

Key Responsibilities

• Own full P&L: revenue targets, cost control, margin improvement, and profitability.
• Lead, coach, and develop sales, operations, and customer service teams.
• Build and expand customer relationships; identify new business opportunities.
• Oversee daily freight operations (air/ocean booking, documentation, customs, warehouse coordination).
• Ensure compliance with trade regulations, safety, and company SOPs.
• Monitor KPIs (on-time performance, claims, productivity) and drive continuous improvement.
• Collaborate with regional and global teams on capacity, pricing, and service delivery.
• Manage local vendor and carrier relationships.

Requirements

• 7+ years logistics/freight forwarding experience, including 3+ years in branch or operations management.
• Proven track record growing sales and managing P&L.
• Strong knowledge of air and ocean freight, Incoterms, and customs.
• Excellent leadership, communication, and problem-solving skills.
• Bachelor’s degree preferred.