Head of Freight Forwarding Operations (Branch)

FreightTAS; Houston (TX); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

In-person role in Houston, TX

Paid time off

Paid holidays

Seat on leadership team

Job summary

FreightTAS seeks a Branch Manager to lead our Houston freight forwarding operations in person. You will own branch P&L, drive SOPs, KPI dashboards, and cross-functional team performance with the President and licensed broker.

We value 7+ years of leadership in logistics, hands-on ocean freight experience, and a proven ability to implement process improvements that lift accountability and customer service. Houston-based role with leadership influence.

Qualifications

• 7+ years of leadership experience in freight forwarding or logistics operations.
• Hands-on ocean freight operations experience and knowledge of forwarding workflows.
• Proven ability to build processes, KPIs, and accountability systems.
• Successful track record in operational improvements or turnarounds.

Responsibilities

• Lead ocean, air, and domestic freight forwarding ops from shipment to billing
• Hire, onboard, coach, and manage operations and admin staff
• Develop SOPs and standardize processes across ops and admin
• Oversee branch profitability, gross profit, and billing cycles in coordination with accounting
• Provide KPI reporting to leadership and participate in budgeting and growth planning
• Manage key customer relationships and escalations

Skills

Leadership

Freight forwarding

KPIs / performance metrics

Operations management

Process improvement

Tools

CargoWise

Descartes

Job description

FreightTAS seeks a Branch Manager to lead our Houston freight forwarding operations in person. You will own branch P&L, drive SOPs, KPI dashboards, and cross-functional team performance with the President and licensed broker.

We value 7+ years of leadership in logistics, hands-on ocean freight experience, and a proven ability to implement process improvements that lift accountability and customer service. Houston-based role with leadership influence.