Branch Manager

Tennessee Title Loans, Inc; Covington (TN); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Health, Dental & Vision insurance

401k program

Life and Disability Insurance

Paid vacation and holidays

Sick days

Paid time off

Weekly hours: Mon–Sat 40h

Sunday off

Monthly bonus potential

Job summary

Tennessee Title Loans, Inc. is seeking a Branch Manager to drive the overall performance of the Covington, TN branch.

The role leads a small team, executes daily activities, and ensures targets are met across sales, collections, and service. You will coach staff, uphold expectations, and handle customer conversations about payments as needed.

Qualifications

• Leads a team and is accountable for results.
• Coaches team members to improve performance.
• Directly handles customer conversations about payments.
• Operates in a structured, metric-driven environment.
• Manages multiple priorities in a fast-paced setting.

Responsibilities

• Oversee overall branch performance including sales and collections.
• Drive daily execution and results across the team.
• Coach and develop team members; hold coworkers accountable.
• Manage customer conversations related to payments.
• Maintain branch structure and organize daily operations.
• Take ownership of results and drive improvements.

Skills

Team Leadership

Accountability

Coaching

Customer payments conversations

Structured, metrics-driven

Multitasking

Education

High School Diploma or equivalent

Job description

The Branch Manager is responsible for the overall performance of the branch, including sales, collections, and team development.

This role leads a small team, drives daily execution, and ensures results are consistently met. You will coach your team, hold coworkers accountable, and handle customer conversations related to payments when needed.

What This Role Requires

This role requires someone who is comfortable:

• Leading a team and being accountable for results
• Holding coworkers to clear expectations and addressing performance directly
• Having direct conversations with customers about payments
• Operating in a structured, metric-driven environment
• Managing multiple priorities in a fast-paced setting

Performance Expectations

Successful Branch Managers:

• Hold coworkers accountable and follow up consistently
• Coach and develop team members to improve performance
• Address issues quickly and directly
• Maintain structure and organization in daily operations
• Take full ownership of results and drive improvement
• Competitive hourly compensation + bonus potential
• Majority company paid Health, Dental and Vision
• 401k Program
• Company Paid - Life and Disability Insurance
• 2 Weeks paid Vacation, 6 paid Holidays, 2 PTO and 5 Sick days
• 40hr Work Week - Monday thru Saturday
• Branch hours: Mon - Fri 10am - 6pm, Sat 9am - 1pm
• Every Sunday Off
• $15.95 - $16.70/hr.
• Monthly bonus potential
• High School Diploma or equivalent
• Ability to work scheduled hours, including Saturdays
• Valid Driver's License and reliable transportation
• Successful completion of pre-employment screening

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of responsibilities, duties and skills required.