Branch Manager

Tennessee Title Loans, Inc; Chattanooga (TN); On-site; USD 55,104,000 - 59,237,000; Full time

Benefits offered by this job

Health (Company Paid) - Dental and Vis

401k Program

Company Paid - Life and Disability

2 Weeks paid Vacation

6 paid Holidays

2 PTO and 5 Sick days

40hr Work Week – Monday thru Saturday

Branch hours: Mon - Fri 10am – 6pm,Sat

Every Sunday Off

$20.00 - $20.93/hr.

Monthly bonus potential

Job summary

Tennessee Title Loans, Inc. in Chattanooga seeks a Branch Manager to lead the branch's overall performance, including sales, collections, and team development.

You will coach your team, hold coworkers to clear expectations, and handle customer conversations about payments in a structured, metric-driven environment. This role requires owning results, managing priorities, and driving improvement while maintaining a 40-hour work week with Sundays off.

Qualifications

• Must have leadership experience and be accountable for results.
• Experience coaching and developing team members.
• Experience handling payments conversations with customers.
• Comfortable working in a metric-driven environment.
• Ability to manage multiple priorities in a fast-paced setting.

Responsibilities

• Lead branch performance across sales, collections, and team development.
• Coach and develop team members to improve performance.
• Hold coworkers accountable and address performance directly.
• Maintain structure and organization in daily operations.
• Own results and drive improvements.
• Handle customer conversations about payments when needed.

Skills

Team leadership

Accountability

Customer payments conversations

Structured, metric-driven environment

Multitasking

Education

High School Diploma or equivalent

Job description

The Branch Manager is responsible for the overall performance of the branch, including sales, collections, and team development.

This role leads a small team, drives daily execution, and ensures results are consistently met. You will coach your team, hold coworkers accountable, and handle customer conversations related to payments when needed.

What This Role Requires

This role requires someone who is comfortable:

• Leading a team and being accountable for results
• Holding coworkers to clear expectations and addressing performance directly
• Having direct conversations with customers about payments
• Operating in a structured, metric-driven environment
• Managing multiple priorities in a fast-paced setting

Performance Expectations

Successful Branch Managers:

• Hold coworkers accountable and follow up consistently
• Coach and develop team members to improve performance
• Address issues quickly and directly
• Maintain structure and organization in daily operations
• Take full ownership of results and drive improvement
• Competitive hourly compensation + bonus potential
• Majority company paid Health, Dental and Vision
• 401k Program
• Company Paid - Life and Disability Insurance
• 2 Weeks paid Vacation, 6 paid Holidays, 2 PTO and 5 Sick days
• 40hr Work Week – Monday thru Saturday
• Branch hours: Mon - Fri 10am – 6pm, Sat 9am – 1pm
• Every Sunday Off
• $20.00 - $20.93/hr.
• Monthly bonus potential
• High School Diploma or equivalent
• Ability to work scheduled hours, including Saturdays
• Valid Driver’s License and reliable transportation
• Successful completion of pre-employment screening

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of responsibilities, duties and skills required.