Branch Manager

vnbcareers; Coral Gables (FL); On-site; USD 70,000 - 110,000; Full time

Job summary

Valley National Bank is seeking a Branch Manager to lead a high-performing team in Coral Gables, FL. The role focuses on driving sales growth, profitability, and exceptional client service in a commercial banking environment.

You will partner with the Business Banker to expand relationships, work closely with the Middle Office, and coach staff toward ambitious targets while maintaining strong risk management and policy adherence.

Qualifications

• High School diploma or GED required with at least 3 years of related managerial experience.
• Experience leading branch teams, coaching, and achieving sales and service goals.
• Strong knowledge of commercial banking products and treasury services.

Responsibilities

• Lead and manage all aspects of branch performance including sales growth, profitability, customer experience, and operations.
• Ensure exceptional service delivery to clients at a commercial branch location.
• Partner with Business Banker to grow existing client relationships and prospect new ones.
• Collaborate with Middle Office to meet needs of Business Banking and Middle Market clients.
• Coach and develop staff to achieve sales targets and service goals; manage performance.

Skills

Prioritization

Verbal and written communication

Commercial banking knowledge

Product knowledge (accounts, treasury,

Professional demeanor

Customer issue resolution

Proficient in Salesforce

Self-driven / proactive

Computer proficiency

Education

High School diploma or GED

Tools

Salesforce

Job description

Responsibilities include but are not limited to:

• Accountable for leading and managing all aspects of branch performance, including sales growth, profitability, customer experience, operational integrity, and team coaching and development.
• Ensures exceptional service delivery to all clients within a commercial-oriented branch location.
• Partners closely with Business Banker in branch to grow existing Business Banking client relationships and prospect new ones as opportunities arise.
• Works closely with Middle office to successfully fulfill needs of Business Banking and Middle Market clientele.
• Coach and develop branch team members to achieve sales targets, meet service goals, and strengthen individual capabilities.
• Observe sales engagements to ensure high quality customer consultations and effective lead management through Salesforce.
• Manage all staffing functions, including recruiting, interviewing, selecting, onboarding, performance evaluations, coaching, and addressing performance or conduct issues in accordance with company policy.
• Leads and encourages identification, escalation, and resolution of potential risks.
• Foster a positive and high-performing branch environment that promotes Valley's culture and drives strong associate engagement.
• Develop and leverage market intelligence, communicating strategic direction and product focus while building individualized sales strategies to increase market share and deepen customer relationships.

Required Skills:

• Ability to prioritize, organize, delegate, and execute.
• Must have excellent verbal, written and interpersonal communication skills.
• Strong understanding of commercial banking in order to grow and serve relationships.
• Deep knowledge of account offerings, treasury services, online banking, lending and other commercial related products.
• Ability to present a confident and professional demeanor to establish trust and convey
• knowledge to the customer and resolve complex customer issues.
• An enthusiastic individual who can listen to customer concerns and offer unique and innovative solutions, weighing customer satisfaction with Bank exposure to loss or fraud.
• Proficient computer skills.
• Must be self-driven with a positive outlook and can demonstrate confidence, tact, patience, and diplomacy while dealing with customers.

Required Experience:

• High School diploma or GED equivalent and minimum of 3 years related managerial experience with knowledge of branch operations and demonstrated sales - customer service skills.