Branch Manager

vnbcareers; Chelsea (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

vnbcareers in New York, Chelsea, seeks a Branch Manager to lead all aspects of branch performance including sales growth and customer experience. You will coach a team, collaborate with the Business Banker, and work with the Middle Office to serve Business Banking and Middle Market clients.

The role requires strong leadership, strategic thinking, and the ability to drive results while upholding policy and risk controls.

Qualifications

• 3+ years of branch managerial experience with sales and service responsibility.
• Knowledge of treasury services, online banking, and lending.
• Strong verbal and written communication skills.

Responsibilities

• Lead and manage branch performance across sales, profitability, customer experience, and operations.
• Ensure exceptional service delivery to clients within a commercial branch.
• Partner with Business Banker to grow client relationships and prospect new ones.
• Collaborate with Middle Office to meet needs of Business Banking and Middle Market clients.
• Coach and develop branch staff to meet sales targets and service goals.
• Monitor sales engagements to ensure quality consultations and lead management via Salesforce.
• Oversee staffing functions: recruiting, onboarding, evaluations, coaching, and policy compliance.
• Identify, escalate, and resolve potential risks.
• Foster a positive, high-performing branch culture and promote company values.
• Develop market intelligence and communicate strategic direction, building tailored sales strategies.

Skills

Leadership

Sales

Customer service

Communication

Banking knowledge

Staff development

Salesforce

Risk management

Education

High School diploma or GED

Tools

Salesforce

Job description

Responsibilities include but are not limited to:

• Accountable for leading and managing all aspects of branch performance, including sales growth, profitability, customer experience, operational integrity, and team coaching and development.
• Ensures exceptional service delivery to all clients within a commercial-oriented branch location.
• Partners closely with Business Banker in branch to grow existing Business Banking client relationships and prospect new ones as opportunities arise.
• Works closely with Middle office to successfully fulfill needs of Business Banking and Middle Market clientele.
• Coach and develop branch team members to achieve sales targets, meet service goals, and strengthen individual capabilities.
• Observe sales engagements to ensure high quality customer consultations and effective lead management through Salesforce.
• Manage all staffing functions, including recruiting, interviewing, selecting, onboarding, performance evaluations, coaching, and addressing performance or conduct issues in accordance with company policy.
• Leads and encourages identification, escalation, and resolution of potential risks.
• Foster a positive and high-performing branch environment that promotes Valley's culture and drives strong associate engagement.
• Develop and leverage market intelligence, communicating strategic direction and product focus while building individualized sales strategies to increase market share and deepen customer relationships.

Required Skills:

• Ability to prioritize, organize, delegate, and execute.
• Must have excellent verbal, written and interpersonal communication skills.
• Strong understanding of commercial banking in order to grow and serve relationships.
• Deep knowledge of account offerings, treasury services, online banking, lending and other commercial related products.
• Ability to present a confident and professional demeanor to establish trust and convey
• knowledge to the customer and resolve complex customer issues.
• An enthusiastic individual who can listen to customer concerns and offer unique and innovative solutions, weighing customer satisfaction with Bank exposure to loss or fraud.
• Proficient computer skills.
• Must be self-driven with a positive outlook and can demonstrate confidence, tact, patience, and diplomacy while dealing with customers.

Required Experience:

• High School diploma or GED equivalent and minimum of 3 years related managerial experience with knowledge of branch operations and demonstrated sales - customer service skills.