Branch Manager

Valley Bank; New York (NY); On-site; USD 95,000 - 130,000; Full time

Job summary

Valley Bank is looking for a Branch Manager II to lead day-to-day branch operations, drive performance, and foster a customer-focused culture in a commercial-oriented environment.

You will collaborate with Business Bankers, coach staff, and ensure risk controls while growing Small Business and Consumer deposits. A strong leadership track record in banking and client advisory is essential.

Qualifications

• Requires 3+ years of related managerial experience with branch operations knowledge.
• Strong verbal, written and interpersonal communication skills.
• Deep knowledge of commercial banking, treasury services, lending and related products.

Responsibilities

• Lead and manage all aspects of branch performance including sales growth, profitability, customer experience and team development.
• Ensure exceptional service delivery to all clients in a commercial-oriented branch location.
• Partner with Business Banker to grow existing client relationships and prospect new ones.
• Collaborate with Middle Office to fulfill needs of Business Banking and Middle Market clients.
• Coach staff to achieve sales targets and service goals; monitor lead management in Salesforce.
• Handle staffing functions: recruiting, interviewing, onboarding, evaluations and performance issues.
• Identify, escalate and resolve potential risks; maintain a positive high-performing branch culture.
• Develop market intelligence and build individualized sales strategies to grow market share and deepen relationships.

Skills

Leadership

Sales leadership

Communication

Relationship banking

Product knowledge

Problem solving

Education

High School diploma or GED

Job description

At Valley Bank, we believe in people's growth potential. We invest in it. We protect it. We focus it. For nearly 100 years, we've been the Bank that clients from every industry turn to for our expertise, strategies, and advice--building the kind of trust that can fuel every goal. We are the leading relationship bank built for growth--with over $60 billion in assets, 3,800 experts, and more than 200 consumer branches and commercial banking offices in communities across the US.

At Valley, we're all driven by an ambition that goes deeper than just having a job. That's why when you work for us, we make it our goal to help you focus on what drives you--working to turn your passions and strengths into assets you can use to propel your ambitions and build the professional legacy you want. Because when we say we're a relationship bank built for growth, that's not just reserved for our clients--that includes all our associates as well.

The Branch Manager II is responsible for the overall day-to-day management of branch operations and staff, driving performance through effective leadership, sales execution, and operational excellence. This role sets the strategic direction for the branch, builds an engaged and customer-focused culture, and ensures the delivery of exceptional service and advisory consultation as needed to existing business banking clients in collaboration with Business Banker while continuing to grow Small Business and Consumer deposit relationships. This leader sets the direction for the branch, creates an engaged culture, and ensures exceptional service delivery to all clients within a commercial-oriented branch location.

Responsibilities Include But Are Not Limited To

• Accountable for leading and managing all aspects of branch performance, including sales growth, profitability, customer experience, operational integrity, and team coaching and development.
• Ensures exceptional service delivery to all clients within a commercial-oriented branch location.
• Partners closely with Business Banker in branch to grow existing Business Banking client relationships and prospect new ones as opportunities arise.
• Works closely with Middle office to successfully fulfill needs of Business Banking and Middle Market clientele.
• Coach and develop branch team members to achieve sales targets, meet service goals, and strengthen individual capabilities.
• Observe sales engagements to ensure high quality customer consultations and effective lead management through Salesforce.
• Manage all staffing functions, including recruiting, interviewing, selecting, onboarding, performance evaluations, coaching, and addressing performance or conduct issues in accordance with company policy.
• Leads and encourages identification, escalation, and resolution of potential risks.
• Foster a positive and high-performing branch environment that promotes Valley's culture and drives strong associate engagement.
• Develop and leverage market intelligence, communicating strategic direction and product focus while building individualized sales strategies to increase market share and deepen customer relationships.

Required Skills

• Ability to prioritize, organize, delegate, and execute.
• Must have excellent verbal, written and interpersonal communication skills.
• Strong understanding of commercial banking in order to grow and serve relationships.
• Deep knowledge of account offerings, treasury services, online banking, lending and other commercial related products.
• Ability to present a confident and professional demeanor to establish trust and convey
• knowledge to the customer and resolve complex customer issues.
• An enthusiastic individual who can listen to customer concerns and offer unique and innovative solutions, weighing customer satisfaction with Bank exposure to loss or fraud.
• Proficient computer skills.
• Must be self-driven with a positive outlook and can demonstrate confidence, tact, patience, and diplomacy while dealing with customers.

Required Experience

• High School diploma or GED equivalent and minimum of 3 years related managerial experience with knowledge of branch operations and demonstrated sales - customer service skills.