Branch Manager

Liberty Federal Credit Union; Bowling Green (KY); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Paid Holidays

Paid Time Off

Medical, Dental and Vision Insurance

401(k) retirement plan with matching

Employer paid Life Insurance

Short Term and Long Term Disability

Tuition Reimbursement Program

Job summary

Liberty FCU is seeking a Branch Manager for the Lovers Lane branch in Bowling Green, KY. You will lead retail operations, coach staff, and ensure excellent member service while managing branch initiatives and compliance.

The role includes mentoring employees, supporting member services, and representing the credit union in the community, with initial training in Evansville, IN.

Qualifications

• Bachelor's degree is preferred.
• Proficient in Microsoft Word, Excel, and Outlook.
• Must be able to work a flexible schedule and travel to other office locations when needed.
• Must be able to sit, walk, and stand frequently.
• Must be able to perform some heavy lifting.
• Banking experience is desired.

Responsibilities

• Communicate branch initiatives to staff.
• Review Lodestar daily for goal attainment and conduct coaching sessions.
• Ensure the branch maintains high member service levels and respond to surveys.
• Coordinate staff meetings and provide ongoing training.
• Ensure branch compliance with policies and procedures.
• Maintain building and grounds; manage evaluations and timesheets.
• Assist HR in hiring and onboarding for branch positions.
• Perform cash audits and monitor security hours for payroll.
• Assist members with loans, accounts, and notary services.
• Promote the credit union through outreach and community events.

Skills

Leadership

Customer service

Confidentiality

Multitasking

Problem-solving

Coaching

Communication

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

• Perform cash audits.
• Open new member accounts.

Liberty FCU, a full-service credit union is seeking a Branch Manager t o assist with the daily retail operations of our Lovers Lane branch located at 544 Lovers Lane, Bowling Green, KY 42103 .

The branch hours of operation are Monday through Thursday 8:30 a.m. - 5:00 p.m., Friday 8:30 a.m. - 6:00 p.m., and Saturday 8:30 a.m. - 1:00 p.m.

Candidates must possess exceptional leadership and excellent service skills, professionalism, confidentiality, multi-tasking and problem-solving skills. The ability to coach and mentor employees on the products and services to meet the financial needs of members and goals is required. This individual will be responsible for assuring that policies and procedures are being followed while still providing excellent member service. Previous credit union or financial institution experience is desired. A n initial six to eight week training will be held in Evansville, IN. Approved travel expenses (hotel, meals, mileage, etc.) will be included.

Duties and responsibilities include but are not limited to the following:

• Responsible for communicating branch initiatives to staff.
  • Communicate branch goals to staff and review Lodestar daily for goal attainment. Conduct one-on-one coaching sessions with staff to help facilitate goal attainment.
  • Ensure the branch maintains the highest level of member service at all times. Share member survey results with staff and respond to member surveys as needed.
• Responsible for branch operations.
  • Coordinate staff meetings.
  • Continual guidance and training of employees.
  • Ensure branch is operating in compliance with credit union policies and procedures.
  • Coordinate maintenance of the building and grounds.
  • Complete staff evaluations.
  • Track, approve, and report all days off (vacation, etc.) of staff. Maintain timesheets.
  • Assist the Human Resources Department in the hiring of new employees for branch positions as needed.
  • Perform cash audits.
  • Track and report officer security hours for payroll.
  • Track and report information needed for incentive purposes.
  • Review checks with staff that are taken outside of the check acceptance policy and call members to collect on any returned checks.
• Assist members with the following.
  • Consumer Loans
  • Open new member accounts.
  • Assist members with certificates, IRA and HSA accounts.
  • Serve as a Notary Public and Signature Guarantee for credit union transactions.
  • Proactively perform outbound calling to engage membership.
  • Perform MSR duties as needed.
• Respond to alarm calls as needed.
• Respond to after-hours situations when necessary.
• Attend training for meetings at the Main Office as necessary including monthly Branch Manager's meetings.
• Open/Close the building on a rotating basis or when needed and serve as Saturday manager.
• Seek new SEG opportunities and promote the credit union through presentations and information tables in the lobby, at schools, and other applicable groups.

Qualifications

• Bachelor's degree is preferred.
• Proficient in Microsoft Word, Excel, and Outlook.
• Must be able to work a flexible schedule and travel to other office locations when needed.
• Must be able to sit, walk, and stand frequently.
• Must be able to perform some heavy lifting.
• Banking Experience is desired.

Benefits

• Paid Holidays
• Paid Time Off (Vacation, Sick and Personal Days)
• Medical, Dental and Vision Insurance
• 401(k) retirement program with matching funds
• Employer paid Group Term Life Insurance, Short Term and Long Term Disability Insurance
• Tuition Reimbursement Program

Liberty FCU - is an Equal Opportunity Employer, Minority/Female/Disability/Protected Veteran.