Branch Manager

City & County Credit Union; Golden Valley (MN); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health, dental & vision insurance

401(k) and pension plans

Life insurance & supplemental coverage

Paid time off: vacation, sick leave &H

Job summary

City & County Credit Union is seeking a Branch Manager in Golden Valley, MN to lead daily branch operations and staff. You will drive customer satisfaction, supervise activities, and ensure compliance with banking regulations.

The role emphasizes coaching, performance management, and business development to grow member relationships and meet branch targets. Strong leadership and a hands-on approach are essential.

Qualifications

• 4-year college degree, or equivalent credit union or banking experience.
• Notary and Medallion Stamp permissions.
• Ability to meet sales targets and production goals, results driven and member focused.

Responsibilities

• Manage day-to-day branch activities, including scheduling.
• Monitor branch activity including sales, production results, transaction volumes and errors.
• Meet goals and metrics.
• Provide training, coaching, development and motivation to staff.
• Ensure compliance with laws and audits; documentation.
• Develop business plans to build member relationships and educate on products/services.
• Lead performance reviews and staff development.
• Address member and employee satisfaction promptly.
• Participate in hiring for branch staff.
• Adhere to Bank Secrecy Act policies.

Skills

Supervisory experience

Training & development

Customer service

Communication skills

Sales target achievement

Organizational skills

Notary & Medallion Stamp

Regulatory compliance understanding

Education

Bachelor’s degree or equivalent

Job description

CCCU is looking for a talented Branch Manager to guide all work performed in the branch and to supervise all areas of operation. You will manage staff, foster a positive environment and ensure customer satisfaction and proper branch operation. A successful candidate will have a hands-on approach with a knowledge of banking regulations and policies. You will provide back-up to your team, when needed, to ensure members are taken care of in a timely and professional manner.

Responsibilities

• Manage day-to-day branch activities, including scheduling
• Monitor branch activity including sales, production results, transaction volumes and errors
• Meet goals and metrics
• Bring out the best in the branch employees by providing training, coaching, development and motivation
• Communicate with upper management and staff to ensure all are working in compliance with all applicable laws and regulations - including audits and documentation
• Create a business development plan to help build member relationships and educate people about the credit union and the products and services we provide
• Share knowledge and evaluate job performance of employees by conducting department meetings, one-on-ones, hip coaching, and performance reviews
• Address member and employee satisfaction issues promptly
• Participate in the hiring process for branch staff
• Adhere to high ethical standards by following Bank Secrecy Act (BSA) policies and procedures as they relate to this position
• Other responsibilities as assigned

Skills & Qualifications

• 4-year college degree, or equivalent credit union or banking experience
• 2 years' supervisory experience, preferred - managing 4+ employees
• Sufficient knowledge of modern management techniques and best practices, including training and development of employees
• Consumer lending underwriting skills preferred
• Notary and Medallion Stamp permissions
• Ability to meet sales targets and production goals, results driven and member focused
• Excellent organizational, customer service and communication skills

Benefits:

• Health, dental and vision insurance
• Health Savings/ Flexible Spending accounts
• 401(k) and pension plans
• Life insurance and supplemental insurance
• Paid time off out of the office - Vacation time, Sick time and Paid Holidays
• Employee referral program Plus much more!