Branch Manager

Fort Bragg Federal Credit Union; Fayetteville (NC); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Relocation package offered

Job summary

A regional credit union in Fayetteville is seeking an experienced manager to oversee branch operations. Responsibilities include supervising staff, evaluating performance, and ensuring efficient service delivery. The ideal candidate possesses at least an Associate's Degree and has a minimum of two years in managerial roles within the credit union sector. Strong leadership, communication skills, and the ability to foster relationships are essential for success in this role.

Qualifications

• Minimum of 2 years management/supervisory experience.
• Trust and diplomacy skills required for personal contact.
• Ability to influence and train others.

Responsibilities

• Supervise and support branch personnel activities.
• Evaluate performance to ensure quality service.
• Attract and retain new members.
• Ensure branch operations are secure and efficient.

Skills

Management

Leadership

Communication

Problem-solving

Education

Associates Degree in applicable field

Job description

Seeking Experienced Professional looking for a career opportunity.

Relocation Package offered

Purpose:

Provides quality service to members through the provision of effective, efficient and motivating leadership for the employees of a small to medium branch with staff count less than 15. Responsible for the overall direction, coordination and evaluation of the tellers, member services, and loan areas of assigned branch.

Primary Duties and Responsibilities:

• Supervises, motivates and supports the activities of branch personnel by assigning work, answering questions, solving problems, managing production pipeline and helping with complex transactions and sensitive member relation problems.
• Evaluates the job performance of subordinates to ensure quality service to FBFCU members and employees. Assists with employee evaluations in a timely manner. Oversees work schedules for assigned employees to ensure proper service to the membership.
• Works with Marketing and Business Development to attract and retain new members and business relationships within the communities we serve. Works to build market position by locating, developing, defining, negotiating, and closing business.
• Overall responsibility for branch sales and servicing of loans and deposit accounts and services.
• Coordinates and integrates branch functions to provide a friendly professional atmosphere to provide quality service to our members. To assure office operations are performed in a secure and timely manner as possible for the interest of all members and security of FBFCU.
• Conducts staff meetings to discuss changes in procedures, new developments or services, areas that need improvement, and to present general information.
• Ensures adequate staffing for efficient branch operations.
• Oversees the security and safety for the branch. Alert employees of security changes
• Responsible for end of month Loan Summary Report, as well as the loans over three month report

Other Duties and Responsibilities:

• Ensures assigned employees are trained and cross-trained in all phases of their particular jobs; to ensure quality service to the membership.
• Assists with the branch facility and has responsibility for its overall physical maintenance, to include ATM functions.
• Participates in FBFCU in-house training sessions, professional seminars and continuing education as made available.
• Performs other duties, within or outside the assigned area, for the efficient and effective operation of FBFCU
• Must comply with the Federal Bank Secrecy Act, Anti-Money Laundering & Customer Identification Policy (BSA), the OFAC Policy and the Identity Theft Policy.

Minimum Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum level of knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Training:

• Minimum Associates Degree in applicable field.
• On an annual basis is required to complete mandatory Bank Secrecy Act, OFAC and Red Flag Identity Theft training.
• May be required to meet the qualifications necessary to be registered with the NMLS under the provisions set forth by the S.A.F.E. Act.

Prior Experience:

• 1-3 year’s previous experience within a credit union and/or lending environment. Minimum of 2 years management/supervisory experience.

Interpersonal Skills:

A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating, influencing or training others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.

Other Special Skills and Abilities:

• Must have a thorough knowledge of all Credit Union services, policies, and procedures.
• Ability to work with various software applications and be computer literate.
• Experience in lending, and membership services.
• Strong communication skills, both verbal and written, and the ability to interact effectively with all levels of the organization.
• Must have the ability to direct the work of subordinates, and constructively instruct others.
• Must have the ability to work independently and possesses a commitment to rendering the best possible service to all members and maintain a professional yet friendly atmosphere.