Branch Leadership & Operations Coach (Assistant Manager)

Collins Community Credit Union; Marion (IA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401k match

Tuition reimbursement

Disability insurance

Job summary

Collins Community Credit Union in Marion is seeking an Assistant Branch Manager to support the Branch Manager in driving performance, culture, and operational excellence. This role leads frontline coaching and ensures coverage for teller, service, and lending tasks.

You will develop staff, model member-first service, help achieve deposits and loans goals, maintain compliance, and foster a collaborative, high-performing branch environment in a community-focused credit union.

Qualifications

• 1–3 years of experience in consumer lending, retail banking, or a sales-focused environment.
• Experience with loan origination, deposit account opening, or membership development preferred.
• Must be able to obtain and maintain active NMLS registration.

Responsibilities

• Provide real-time coaching to frontline employees to improve service quality and member satisfaction.
• Back up frontline roles including teller, service, and lending functions.
• Support daily branch operations, staffing, scheduling, and coverage planning.
• Drive branch KPIs in deposits, loans, referrals, and membership growth.
• Ensure compliance, risk controls and accurate, timely transactions.

Skills

Coaching

Leadership

Customer service

Communication

Education

Active NMLS registration

Job description

Collins Community Credit Union in Marion is seeking an Assistant Branch Manager to support the Branch Manager in driving performance, culture, and operational excellence. This role leads frontline coaching and ensures coverage for teller, service, and lending tasks.

You will develop staff, model member-first service, help achieve deposits and loans goals, maintain compliance, and foster a collaborative, high-performing branch environment in a community-focused credit union.