Branch Operations Lead & Team Coach

Resource-One-Credit-Union; Irving (TX); On-site; USD 48,000 - 68,000; Full time

Job summary

Resource One Credit Union is seeking an Assistant Branch Manager to help direct and administer branch operations and ensure adherence to policies and procedures. The role oversees a full range of services for members and prospective members and may act as Branch Manager when needed.

The position requires supervising staff, training personnel, and promoting branch business while ensuring accurate cash handling, daily balancing, and regulatory compliance.

Qualifications

• Thorough knowledge of Credit Union products, services, and policies.
• Understanding of Teller/Member Service Representative functions.
• Knowledge of Loan Sales Officer duties.
• Good supervisory abilities.
• Strong interpersonal and communication skills.

Responsibilities

• Ensure that operations are conducted in accordance with established Credit Union policies, legal and regulatory requirements, and audit standards.
• Ensure that the Branch balances all transactions at the close of each day. Manages tellers, runs related reports, and balances the vault at the end of each day.
• Promote Branch business development and seeks to broaden member base. Actively cross-sells Credit Union products and services.
• Assist with orientation of new employees and staff training sessions.
• Replace Branch Manager as necessary. Assist with personnel functions as assigned.
• Provides assistance, direction, and supervision as needed, including guidance for Member Service Representatives and tellers.
• Reviews and monitors the work of Branch personnel. Provides suggestions and support as necessary.
• Assists with determining appropriate staffing levels and scheduling employees.
• Assists with tracking individual progress and conducting performance appraisals.
• Completes other duties as assigned, including cross training in current or other departments

Skills

Credit union knowledge

Teller/ MSR functions

Loan sales duties

Supervisory abilities

Interpersonal & communication

Education

High School Diploma

Job description

Resource One Credit Union is seeking an Assistant Branch Manager to help direct and administer branch operations and ensure adherence to policies and procedures. The role oversees a full range of services for members and prospective members and may act as Branch Manager when needed.

The position requires supervising staff, training personnel, and promoting branch business while ensuring accurate cash handling, daily balancing, and regulatory compliance.