Branch Leadership & Growth Coach — Community Banking

Ephrata National Bank; Ephrata (Lancaster County); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

401(k) with employer match

Employee Stock Purchase Plan

Paid time off

Maternity and parental leave

Job summary

Ephrata National Bank in Ephrata, PA seeks an Assistant Community Banking Manager to lead branch operations and coach a retail team to deliver exceptional customer service and growth.

The role involves managing Consumer Lending and Account Opening, pipeline oversight, compliance, and community engagement, with a focus on developing people and achieving sales targets in a busy branch environment.

Qualifications

• 2–4 years of relevant banking experience.
• Proven skills in people leadership and coaching.
• Experience with retail banking operations and customer service.
• Understanding of risk and regulatory practices in banking.

Responsibilities

• Collaborate, coach, and manage the branch team to execute a sales and customer experience strategy.
• Translate priorities into clear daily actions for the team.
• Oversee Consumer Lending and Account Opening functions.
• Manage pipeline and drive sales targets through structured coaching.
• Promote teamwork to maintain high quality sales and service.
• Support risk management and compliance within branch operations.

Skills

People leadership

Coaching

Retail banking operations

Customer relationship management

Education

High school diploma or GED

Associate degree

Bachelor’s degree preferred

Job description

Ephrata National Bank in Ephrata, PA seeks an Assistant Community Banking Manager to lead branch operations and coach a retail team to deliver exceptional customer service and growth.

The role involves managing Consumer Lending and Account Opening, pipeline oversight, compliance, and community engagement, with a focus on developing people and achieving sales targets in a busy branch environment.