Customer Solutions Lead - Branch Operations & Service

Ephrata National Bank; Denver (Lancaster County); On-site; USD 32,000 - 45,000; Full time

Job summary

Ephrata National Bank is seeking a Customer Solutions Team Lead for the Denver, PA office. The role focuses on managing daily operations, risk monitoring of teller functions, and delivering excellent customer service with a professional demeanor.

The position emphasizes coaching the Retail Branch Team, maintaining accurate records, and ensuring policy compliance while handling inquiries and guiding customers toward financial solutions.

Qualifications

• High school diploma or GED required; associate/bachelor's degree preferred.
• 6 years of relevant experience.
• Excellent listening, verbal, and written communication skills.
• Detail-oriented, well-organized, and proficient in multitasking.
• Professional appearance and demeanor.

Responsibilities

• Oversee daily cash handling and transaction processing.
• Coach and mentor Retail Branch Team to ensure performance and customer experience.
• Ensure compliance with bank policies and procedures.
• Address and resolve customer inquiries and complaints.
• Open consumer accounts and perform maintenance.
• Manage branch audits, scheduling, and operational reporting.

Skills

Customer service

Communication

Leadership mentoring

Detail orientation

Multitasking

Professional appearance

Education

High school or GED

Associate or Bachelor's preferred

Tools

Office software

Job description

Ephrata National Bank is seeking a Customer Solutions Team Lead for the Denver, PA office. The role focuses on managing daily operations, risk monitoring of teller functions, and delivering excellent customer service with a professional demeanor.

The position emphasizes coaching the Retail Branch Team, maintaining accurate records, and ensuring policy compliance while handling inquiries and guiding customers toward financial solutions.