Assistant Community Banking Manager

Ephrata National Bank; Ephrata (Lancaster County); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

401(k) with employer match

Employee Stock Purchase Plan

Paid time off

Maternity and parental leave

Job summary

Ephrata National Bank in Ephrata, PA seeks an Assistant Community Banking Manager to lead branch operations and coach a retail team to deliver exceptional customer service and growth.

The role involves managing Consumer Lending and Account Opening, pipeline oversight, compliance, and community engagement, with a focus on developing people and achieving sales targets in a busy branch environment.

Qualifications

• 2–4 years of relevant banking experience.
• Proven skills in people leadership and coaching.
• Experience with retail banking operations and customer service.
• Understanding of risk and regulatory practices in banking.

Responsibilities

• Collaborate, coach, and manage the branch team to execute a sales and customer experience strategy.
• Translate priorities into clear daily actions for the team.
• Oversee Consumer Lending and Account Opening functions.
• Manage pipeline and drive sales targets through structured coaching.
• Promote teamwork to maintain high quality sales and service.
• Support risk management and compliance within branch operations.

Skills

People leadership

Coaching

Retail banking operations

Customer relationship management

Education

High school diploma or GED

Associate degree

Bachelor’s degree preferred

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Assistant Community Banking Manager

Full Time Management Ephrata, PA, US

Summary:

The Assistant Community Banking Manager plays a vital role in advancing our mission as a community bank committed to financial wellness and customer-defined success. This leader supports daily branch operations, strengthens team capability through intentional coaching, and ensures every customer interaction reflects our values of trust, service, and responsible growth.

Success in this role is measured not only by performance outcomes but also by leadership impact, team development, and meaningful relationships built within the community.

Essential Functions:

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Collaborate, coach, and manage the branch team to execute an aligned sales and customer experience strategy.
• Translate strategic priorities into clear, achievable daily actions for the team.
• Perform and manage all aspects of the Consumer Lending and Account Opening functions.
• Responsible for pipeline management and business results through formalized management routines andconsistently inspects, supports, and coaches the branded sales process to proactively achieve sales targets.
• Promote team atmosphere to ensure high-quality levels of sales production and customer service.
• Demonstrate good judgment and decision-making to serve the customer and protect the bank from loss.
• Identify and coach opportunities and make referrals to other areas within the Bank (e.g. Cash Management, Commercial Lending, Mortgage, Money Management Group, etc.).
• Develop community relationships through social and/or bank-sponsored activities.
• Accountable for oversight of branch operations and audit processes to minimize risk and maintain compliance.
• Lead effective problem resolution, inclusive of acting as a point of escalation for the branch team
• Drive employee experience to include recruiting, training, coaching, and leading the performance management process.
• Responsible for the continued professional development of the branch team.Develop team members through intentional, structured coaching and ongoing feedback.
• Demonstrate proficiency with creating and analyzing reports.
• Serve as acting Community Banking Manager during leadership vacancies or absences, providing operational oversight, team supervision, and cross-branch support to ensure continuity of service and achievement of performance goals.
• Complete other duties that may be assigned by management

Required Education and Experience:

• High school diploma or GED required. Associate or bachelor’s degree preferred.
• 2-4 years of relevant experience.
• Proven skills in banking or financial services, including direct exposure to retail banking operations, sales, customer relationship management, and risk/compliance practices.
• Proven skills in people leadership, which may include assistant manager, team lead, or supervisory responsibilities.
• Experience must reflect true leadership ownership—not solely task delegation—including:
  • Ongoing coaching and performance development
  • Conducting performance conversations and providing constructive feedback
  • Supporting employee growth, engagement, and accountability
  • Leading through change and operational adjustments
• Strong working knowledge of branch operations, regulatory compliance, internal controls, and customer service standards within a financial institution.
• Demonstrated ability to think adaptively and make sound decisions in a dynamic branch environment, balancing customer needs, employee development, operational risk, and business performance goals.
• Proven record of achieving individual and team performance goals while maintaining a positive, inclusive, and collaborative team culture.
• NMLS registration required or must be obtained within 6 months of role acceptance.
• Successful completion of all required Transaction Processing, Account Opening, Consumer Lending, and IRA required training and obtainment of completion certificates.
• ENB Operational and Functional Competencies
• ENB SET Competencies (Strategy, Execution, and Talent)

Supervisory Requirements:

This position will have supervisory responsibilities

Pay Transparency:

Salaries may vary based on geographic location, market data, and individual skills, experience, and education. This role is incentive-eligible, with payment based on company, business, and/or individual performance.

Additionally, as part of our Total Rewards program, Ephrata National Bank offers a comprehensive benefits package to eligible employees. This includes medical plans with prescription drug coverage; health savings account and/or flexible spending account; dependent care flexible spending account; dental and vision insurance; life insurance; 401(k) program with employer match and Employee Stock Purchase Plan; paid time off programs including holiday pay, jury duty, and bereavement; disability insurance coverage and maternity and parental leave; educational assistance and a robust wellness program with financial incentives.

This job operates in a professional work environment. This role routinely uses standard office equipment such as computers, monitors, mouse, keyboards, phones, printers, scanners, photocopiers, filing cabinets, calculators, and fax machines.

Physical Demands:

Ephrata National Bank promotes an equal opportunity workplace and provides reasonable accommodations for otherwise qualified disabled applicants and employees. The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, use hands to finger, handle, or feel, and reach with hands and arms. This position may require long periods of standing.

Position Type and Expected Hours of Work:

Days and hours of work vary based on the branch's needs. Flexibility of schedule to meet business needs is required.

Travel: This position may require occasional travel

EEO Statement:

Ephrata National Bank is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply.

This job description reflects management's assignment of essential functions and position responsibilities. Nothing in this job description restricts management's rights to assign or reassign duties and responsibilities to this job at any time. The employee is expected to adhere to all of Ephrata National Bank’s procedures and to act as a role model in adherence to the bank's policies.