Branch Leader: Customer Growth & Experience

PNC; Ephrata (Lancaster County); Presencial; USD 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical/prescription drug coverage

Dental and vision options

401(k) with PNC match

Pension and stock purchase plans

Dependent care reimbursement

Descripción de la vacante

PNC is seeking a Branch Manager in Ephrata, PA, to lead all aspects of branch performance and drive revenue and customer loyalty in an in‑office setting. The role emphasizes consultative client interactions and a differentiated experience across omnichannel channels, while fostering a high‑performing team and strong risk management.

Responsibilities include coaching staff, ensuring regulatory compliance, and collaborating with ecosystem partners to expand share of wallet.

Formación

• Requires 3+ years of related branch experience.
• Must be able to serve as Notary Public (state required).
• No Degree is preferred or acceptable with applicable certifications/experience.

Responsabilidades

• Lead all aspects of branch performance and revenue growth.
• Drive customer loyalty through consultative interactions.
• Deliver a differentiated client experience across omnichannel channels.
• Coach and develop branch team members for performance.
• Manage risk, compliance, and regulatory adherence.
• Collaborate with ecosystem partners to expand share of wallet.

Conocimientos

Accountability

Banking

Client Counseling

Customer Experience

Customer Loyalty

Decision Making

People Management

Proactive Behavior

Results‑Oriented Competencies

Digital Awareness

Effective Communications

Managing Multiple Priorities

Sales Management

Educación

No Degree

Descripción del empleo

PNC is seeking a Branch Manager in Ephrata, PA, to lead all aspects of branch performance and drive revenue and customer loyalty in an in‑office setting. The role emphasizes consultative client interactions and a differentiated experience across omnichannel channels, while fostering a high‑performing team and strong risk management.

Responsibilities include coaching staff, ensuring regulatory compliance, and collaborating with ecosystem partners to expand share of wallet.