Branch Leader - West Bell Rd: Elevate Customer Experience

U.S. Bank; Phoenix, Northern (AZ, KY); Hybrid; USD 80,000 - 98,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance

Disability insurance

Paid vacation

Job summary

U.S. Bank is seeking a Branch Leader to manage one or more branches, drive customer experience, and ensure compliance with banking laws. You will coach and mentor teams, set aggressive goals, and promote U.S. Bank products through cross-functional collaboration with partners like wealth, business banking, and mortgage.

The role requires strong leadership, coaching, and analytical skills to improve service delivery and branch performance in a dynamic community market.

Qualifications

• Bachelor’s degree, or equivalent work experience.
• Three to four years of experience in sales, retail management, or banking.

Responsibilities

• Lead and manage branch(es) to meet goals and ensure compliance with banking laws and regulations.
• Coach, develop, mentor and train team members and exercise independent judgment in duties.
• Identify financial resources for customers and guide them to appropriate products and services in collaboration with partners.

Skills

Adaptive Coaching

Conflict Resolution

Accountability

Influence

Critical Thinking

Priority Setting

Relationship Management

Business Insights

Education

Bachelor’s degree or equivalent

Tools

Teller & Platform Functions

Job description

U.S. Bank is seeking a Branch Leader to manage one or more branches, drive customer experience, and ensure compliance with banking laws. You will coach and mentor teams, set aggressive goals, and promote U.S. Bank products through cross-functional collaboration with partners like wealth, business banking, and mortgage.

The role requires strong leadership, coaching, and analytical skills to improve service delivery and branch performance in a dynamic community market.