Branch Leader: Small Business Growth & Service

KeyBank; Portland (OR); On-site; USD 69,000 - 105,000; Full time

Job summary

KeyBank is seeking a Branch Manager in Portland, OR to lead a sales-driven team focused on delivering exceptional client service and financial solutions. The role emphasizes coaching, regulatory compliance, and community engagement to grow small business relationships.

You will guide branch operations, recruit and develop staff, and collaborate with partners across business lines. You will drive plans to expand client relationships, manage COIs, and maintain a high standard of operational

Qualifications

• 3+ years in a sales leadership role with a proven ability to coach a team.
• 3+ years of small business deposit/credit experience and familiarity with small business operations.
• General understanding of financial statements and concepts.
• Knowledge of consumer credit metrics (loan-to-value, debt-to-income, credit reports).
• Experience leveraging Centers of Influence (COIs) to promote business.
• Experience influencing partners across Investment Services, Mortgage, and Business Banking.

Responsibilities

• Lead and coach branch team to deliver excellent client service and achieve branch goals.
• Engage with small business clients and build local networks to generate referrals.
• Grow the business through retention, expansion, and acquisition of clients.
• Ensure team understands Key's product and service offerings and adheres to sales/service processes.
• Foster partnerships with internal and external partners and manage COIs effectively.
• Oversee staffing, recruiting, onboarding, training, and scheduling for branch teammates.
• Deliver disciplined coaching and performance management through observations and training tools.
• Ensure regulatory, security, and internal control compliance across branch operations.

Skills

Client experience

Coaching

People leadership

Sales acumen

Community networking

Regulatory compliance

Public speaking

Education

High school diploma or equivalent

Bachelor's degree (preferred)

Job description

KeyBank is seeking a Branch Manager in Portland, OR to lead a sales-driven team focused on delivering exceptional client service and financial solutions. The role emphasizes coaching, regulatory compliance, and community engagement to grow small business relationships.

You will guide branch operations, recruit and develop staff, and collaborate with partners across business lines. You will drive plans to expand client relationships, manage COIs, and maintain a high standard of operational