Branch Leader: Grow Small Business & Client Relationships

KeyBank; Toledo (AR); On-site; USD 69,000 - 105,000; Full time

Job summary

KeyBank is seeking a Branch Manager in Toledo, OH to lead a customer-focused team, coach staff, and drive growth of small business relationships while ensuring compliance and operational excellence.

You will recruit, train, and manage branch personnel, engage with clients and COIs, and partner with other lines of business to deliver financial solutions. This role requires leadership, strong communication, and a proven sales mindset.

Qualifications

• Minimum of 3 years' experience in a sales capacity with a demonstrated ability to lead and coach a successful sales team.
• Minimum of 3 years demonstrated small business deposit/credit experience and familiarity with small business operations.
• General understanding of financial statements and concepts.
• Demonstrated understanding of consumer credit including loan to value, debt to income and credit reports.
• Demonstrated ability to leverage Centers of Influence (COIs) to further promote business.
• Demonstrated experience with influencing business partners (e.g., Investment Services, Mortgage, Business Banking).
• Strong public speaking skills.

Responsibilities

• Embodies a strong client experience culture with clients and teammates.
• Engages in outside calling to small business clients.
• Grow the business through retention, expansion, and acquisition tactics.
• Lead and develop branch team and ensure understanding of products and services.

Skills

Client relationships

Team leadership

Coaching

Branch sales

Regulatory compliance

Community engagement

Public speaking

Education

High School Diploma or GED

Bachelor's Degree (preferred)

Job description

KeyBank is seeking a Branch Manager in Toledo, OH to lead a customer-focused team, coach staff, and drive growth of small business relationships while ensuring compliance and operational excellence.

You will recruit, train, and manage branch personnel, engage with clients and COIs, and partner with other lines of business to deliver financial solutions. This role requires leadership, strong communication, and a proven sales mindset.