Branch Leader: Small Business Growth & Service

KeyBank; Seattle (WA); On-site; USD 69,000 - 105,000; Full time

Job summary

KeyBank is seeking a Branch Manager in Seattle to lead a high-performing team focused on delivering exceptional client service and financial solutions. You will coach staff, recruit talent, and ensure compliance while driving branch growth and community presence.

You will manage daily operations, foster COI networks, and execute the Branch Playbook to achieve regional goals. The role emphasizes coaching, regulatory adherence, and a proactive sales culture within a community-focused bank.

Qualifications

• 3+ years experience in a sales capacity with leadership
• 3+ years Demonstrated small business deposit/credit experience
• General understanding of financial statements and concepts
• Demonstrated understanding of consumer credit including loan to value, debt to income and credit reports
• Demonstrated ability to leverage Centers of Influence (COIs) to further promote business
• Demonstrated experience with influencing business partners, as this role will require significant influence of partners such as Key Investment Services, Mortgage and Business Banking sales professionals
• Demonstrated ability to effectively communicate and possess strong public speaking skills

Responsibilities

• Embodies a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially
• Engages in outside calling to small business clients in and around the community delivering the full depth and breadth of products and services Key offers
• Accountable for growing the business through retention, expansion, and acquisition tactics, and for leading Branch team to success in attaining activity, behavior, and outcome expectations
• Leads and develops the branch team, ensuring understanding of Key's products and services, Key's sales and service process and the competitive landscape
• Facilitate strong partnerships within branch team and with line of business partners, focusing on client acquisition and deepening the relationship of current clients
• Responsible for managing, staffing, and scheduling all direct report work schedules within the branch, including recruiting/identifying talent, interviewing, selecting the branch team, and onboarding training
• Deliver a consistent, disciplined coaching and performance management process by observational coaching, joint sales calls, growth and development, utilization of training tools
• Provide guidance and direction to branch team to ensure compliance of regulatory, security and internal controls, including timely completion of branch operations tasks
• Work on Saturdays as directed by management.
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
• Complies with all KeyBank policies and procedures, including acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key.

Skills

Client relationship management

Sales leadership

Coaching and development

Community networking

Regulatory compliance

Staffing and scheduling

Public speaking

Decision making

Education

High School Diploma or GED

Bachelor's Degree (preferred)

Job description

KeyBank is seeking a Branch Manager in Seattle to lead a high-performing team focused on delivering exceptional client service and financial solutions. You will coach staff, recruit talent, and ensure compliance while driving branch growth and community presence.

You will manage daily operations, foster COI networks, and execute the Branch Playbook to achieve regional goals. The role emphasizes coaching, regulatory adherence, and a proactive sales culture within a community-focused bank.