Branch Leader: Small Business & Community Growth

Truist; Arlington (VA); On-site; USD 57,000 - 118,000; Full time

Benefits offered by this job

Medical, dental, vision

401k plan

Vacation and sick days

Job summary

Truist Wealth is seeking a Branch Leader to manage all aspects of the assigned branch, guiding performance, coaching staff, and driving business development in Small Business and Mass Affluent segments. The role emphasizes strong customer engagement, accountability for compliance, and effective people management.

Lead face-to-face client interactions, collaborate with IRM and Operations, and ensure adherence to Truist policies while fostering a One Team culture across the branch.

Qualifications

• Bachelor's degree or equivalent education and related training or experience.
• 2 years of financial services and consumer/small business expertise or equivalent experience and/or performance.
• 1 year of previous branch leadership or management experience.
• Strong interpersonal, sales relationship and prioritization skills.
• Strong written and verbal skills.
• Must be SAFE Mortgage Licensing Act compliant within 30 days of employment in this role, including new or transfer of registration, and applicable NMLS background check.
• Ability to inspire, lead and coach others.

Responsibilities

• Promote positive public image in the community and instill the Purpose, Mission and Values in the team and in support of the Truist culture.
• Drive the business development of the branch to deliver both strong team performance as well as strong individual performance through personal productivity, in the areas of Truist strategy including but not limited to Small Business, Mass Affluent, Community Heroes, and Integrated Relationship Management (IRM) partnership.
• Drive the business development and revenue through Small Business development and new client strategies. Drive the growth of Small Business expertise through branch routines of face-to-face appointments with clients, outbound calling, and prospecting as well as the growth of Mass Affluent through face-to-face appointments and outbound calling.
• Participation, as reviewed and approved in the market, in civic, government, professional, business, community affairs, associations and groups to prospect and develop new business through community involvement and building the Truist Brand.
• Responsible for successfully executing on the branch engagement routines by leading, growing, coaching and motivating teammates, to fulfill the Purpose Mission and Values for client’s financial success and team empowerment.
• Partnership with Integrated Relationship Management (IRM) and Operations partners. Partner with the area operations officer to ensure compliance with bank procedures, internal controls, risk management and the Truist Code of Ethics and ensuring that all required training is successfully completed by the entire team. Proactively collaborate with all IRM and key line of business partners to lead and promote One Team culture within branch through One Team/Business Partnerships.
• Responsible for human capital decisions including interviewing, selection, hiring, workforce scheduling, development planning, annual performance reviews, ratings, and performance counseling including disciplinary actions for all members of branch team.

Skills

Interpersonal skills

Sales relationships

Verbal communication

Written communication

Leadership coaching

Education

Bachelor's degree or equivalent

Business/Finance/Banking concentration preferred

Job description

Truist Wealth is seeking a Branch Leader to manage all aspects of the assigned branch, guiding performance, coaching staff, and driving business development in Small Business and Mass Affluent segments. The role emphasizes strong customer engagement, accountability for compliance, and effective people management.

Lead face-to-face client interactions, collaborate with IRM and Operations, and ensure adherence to Truist policies while fostering a One Team culture across the branch.