Branch Leader: Growth, Coaching & Community Impact

Truist; Ephrata (Lancaster County); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k plan

Paid time off

Paid holidays

Job summary

The Truist branch is seeking a Branch Leader to manage all aspects of the assigned branch. The role focuses on driving performance through coaching, business development, and strong client relationships in Small Business, Mass Affluent and IRM partnerships.

You will ensure compliance with internal controls and risk policies, lead performance reviews and workforce scheduling, and collaborate with IRM and Operations to maintain a One Team culture and contribute to the community.

Qualifications

• Bachelor’s degree or equivalent education and related training or experience.
• Two years of financial services and consumer/small business expertise or equivalent experience.
• One year of previous branch leadership or management experience.
• Strong interpersonal, sales relationship and prioritization skills.
• Strong written and verbal skills.
• Must be SAFE Mortgage Licensing Act compliant within 30 days of employment in this role, including new or transfer of registration, and applicable NMLS background check.
• Ability to inspire, lead and coach others.

Responsibilities

• Promote positive public image in the community and instill the Purpose, Mission and Values in the team and in support of the Truist culture.
• Drive the business development of the branch to deliver both strong team performance as well as strong individual performance through personal productivity, in the areas of Truist strategy including but not limited to Small Business, Mass Affluent, Community Heroes, and Integrated Relationship Management (IRM) partnership.
• Drive branch revenue through Small Business development and new client strategies. Drive the growth of Small Business expertise through branch routines of face-to-face appointments with clients, outbound calling, and prospecting as well as the growth of Mass Affluent through face-to-face appointments and outbound calling.
• Participation in civic, government, professional, business, community affairs, associations and groups to prospect and develop new business through community involvement and building the Truist Brand.
• Responsible for successfully executing on the branch engagement routines by leading, growing, coaching and motivating teammates, to fulfill the Purpose Mission and Values for client’s financial success and team empowerment.
• Partnership with Integrated Relationship Management (IRM) and Operations partners. Partner with the area operations officer to ensure compliance with bank procedures, internal controls, risk management and the Truist Code of Ethics and ensuring that all required training is successfully completed by the entire team.
• Responsible for human capital decisions including interviewing, selection, hiring, workforce scheduling, development planning, annual performance reviews, ratings, and performance counseling including disciplinary actions for all members of branch team.

Skills

Leadership

Sales relationships

Interpersonal skills

Verbal & written communication

SAFE Mortgage Licensing

Team coaching

Education

Bachelor's degree or equivalent

Job description

The Truist branch is seeking a Branch Leader to manage all aspects of the assigned branch. The role focuses on driving performance through coaching, business development, and strong client relationships in Small Business, Mass Affluent and IRM partnerships.

You will ensure compliance with internal controls and risk policies, lead performance reviews and workforce scheduling, and collaborate with IRM and Operations to maintain a One Team culture and contribute to the community.