Branch Leader: Service Excellence & People Development

Golden 1; San Francisco (CA); On-site; USD 44,000 - 55,000; Full time

Job summary

Golden 1 Credit Union in San Francisco is seeking an Associate Branch Manager I to lead the Mission Bay Branch with a focus on delivering exceptional member service and steady branch performance. This non-exempt role reports to the Branch Manager and emphasizes people leadership, coaching, and operational excellence.

You will supervise Member Service Specialists, manage staff schedules, participate in HR processes, and ensure compliance with all policies while promoting credit union products to

Qualifications

• 3+ years supervisory experience within a retail environment or financial institution.
• H.S. Diploma or GED required.
• Associate’s Degree in Business Administration, Finance or Human Resources preferred or equivalent work experience.

Responsibilities

• Ensures delivery of exceptional member experience on the platform and teller line. Handles member issues escalated by Member Service Specialists.
• Manages, directs and supervises day to day activities of Member Service Specialists.
• Train and coach employees on sound operational and compliance requirements across all areas of the branch.
• Create and maintain staff scheduling that aligns with meeting branch member service demands.
• Assists Branch Manager in developing and implementing strategies to capitalize on opportunities, highlight the benefit of our products and services over that of our competitor’s, and support overall credit union member services, promotions and member service objectives and expectations.
• Assists the Branch Manager with human resource processes for all direct reports, including appraisals, disciplinary actions, individual development plan, career development, training, interviews, etc.

Skills

Supervisory experience

Education

H.S. Diploma or GED

Associate’s Degree in Business Administration, Finance or Human Resources

Job description

Golden 1 Credit Union in San Francisco is seeking an Associate Branch Manager I to lead the Mission Bay Branch with a focus on delivering exceptional member service and steady branch performance. This non-exempt role reports to the Branch Manager and emphasizes people leadership, coaching, and operational excellence.

You will supervise Member Service Specialists, manage staff schedules, participate in HR processes, and ensure compliance with all policies while promoting credit union products to