Branch Leader – Sales, Service & Team Growth

Orange County's Credit Union; Long Beach (CA); On-site; USD 41,000 - 47,000; Full time

Benefits offered by this job

401(k) matching

Annual discretionary bonus

Education grants

Paid vacation days

Paid holidays

Health benefits

Job summary

Orange County's Federal Credit Union is seeking a Branch Supervisor to lead the Long Beach team, overseeing daily branch operations and delivering exceptional member service while achieving sales and referral goals.

You will develop staff, manage performance, and build community relationships, with a focus on high standards and teamwork. Bilingual Spanish is helpful, and comprehensive benefits accompany this role.

Qualifications

• 4+ years in sales/customer service and branch operations within banking or credit union.
• 2+ years managing the performance of four or more employees with coaching success.
• 1+ years developing business relationships and community involvement preferred.

Responsibilities

• Relate favorably with members and drive new account relationships and referrals.
• Analyze and resolve issues, ensure member satisfaction, and lead associates to solutions.
• Meet/exceed branch sales and referral goals and coach others to achieve them.
• Oversee branch operations and ensure regulatory compliance, propose efficiency improvements.
• Assist recruitment, development, and training of staff to meet goals.
• Provide ongoing feedback and schedule regular coaching sessions with staff.
• Evaluate performance through reviews, coaching, and training opportunities.
• Recognize and reward performance; handle promotions, raises, and corrective actions.
• Represent the Credit Union professionally in community and business development activities.
• Organize and conduct regular department meetings.

Skills

Sales & service

Team coaching

Business development

Job description

Orange County's Federal Credit Union is seeking a Branch Supervisor to lead the Long Beach team, overseeing daily branch operations and delivering exceptional member service while achieving sales and referral goals.

You will develop staff, manage performance, and build community relationships, with a focus on high standards and teamwork. Bilingual Spanish is helpful, and comprehensive benefits accompany this role.