Branch Supervisor: Coaching, Community Banking Leader

O. C. Credit Union; Long Beach (CA); On-site; USD 41,000 - 47,000; Full time

Benefits offered by this job

Health benefits

401(k)

Bonus program

Educational grants

Vacation days

Paid holidays

Job summary

Orange County's Federal Credit Union (OCFCU) in Long Beach, CA, is seeking a Branch Supervisor who will lead a high-performing team and deliver exceptional member service while meeting sales and referral goals. This role emphasizes relationship-building, coaching, and operational excellence in a busy branch environment.

The ideal candidate has 4+ years in sales, service, and branch operations, plus 2+ years of people management, and 1+ year developing business ties with the community.

Qualifications

• 4+ years in sales, customer service and branch operations.
• 2+ years managing four or more employees with coaching and development success.
• 1+ years developing business relationships and engaging in community involvement preferred.

Responsibilities

• Relate favorably with members in all encounters, conveying information and mutual respect to generate new accounts and referrals.
• Use sound judgment to analyze and resolve issues, lead associates in resolution and ensure member satisfaction.
• Meet/exceed all individual & branch sales and referral goals; coach others to achieve sales goals.
• Oversee branch operations and ensure compliance; use innovations to improve current practices and efficiencies.
• Assist with recruitment, development, and training of staff to meet department and credit union goals.
• Provide ongoing feedback to associates; schedule regular coaching and one-on-one meetings.
• Evaluate performance through regular reviews; conduct on-the-spot coaching and assign training modules.

Job description

Orange County's Federal Credit Union (OCFCU) in Long Beach, CA, is seeking a Branch Supervisor who will lead a high-performing team and deliver exceptional member service while meeting sales and referral goals. This role emphasizes relationship-building, coaching, and operational excellence in a busy branch environment.

The ideal candidate has 4+ years in sales, service, and branch operations, plus 2+ years of people management, and 1+ year developing business ties with the community.