Branch Supervisor - Long Beach

O. C. Credit Union; Long Beach (CA); On-site; USD 41,000 - 47,000; Full time

Benefits offered by this job

Health benefits

401(k)

Bonus program

Educational grants

Vacation days

Paid holidays

Job summary

Orange County's Federal Credit Union (OCFCU) in Long Beach, CA, is seeking a Branch Supervisor who will lead a high-performing team and deliver exceptional member service while meeting sales and referral goals. This role emphasizes relationship-building, coaching, and operational excellence in a busy branch environment.

The ideal candidate has 4+ years in sales, service, and branch operations, plus 2+ years of people management, and 1+ year developing business ties with the community.

Qualifications

• 4+ years in sales, customer service and branch operations.
• 2+ years managing four or more employees with coaching and development success.
• 1+ years developing business relationships and engaging in community involvement preferred.

Responsibilities

• Relate favorably with members in all encounters, conveying information and mutual respect to generate new accounts and referrals.
• Use sound judgment to analyze and resolve issues, lead associates in resolution and ensure member satisfaction.
• Meet/exceed all individual & branch sales and referral goals; coach others to achieve sales goals.
• Oversee branch operations and ensure compliance; use innovations to improve current practices and efficiencies.
• Assist with recruitment, development, and training of staff to meet department and credit union goals.
• Provide ongoing feedback to associates; schedule regular coaching and one-on-one meetings.
• Evaluate performance through regular reviews; conduct on-the-spot coaching and assign training modules.

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Branch Supervisor - Long Beach

Long Beach, CA, Long Beach, CA, US

2 days ago Requisition ID: 2835

Salary Range: $30.00 To $34.00 Hourly

Spanish Fluency Helpful

Build Relationships. Build Futures. Build Your Career.

At Orange County’s Federal Credit Union (OCFCU), banking is personal—always has been. For more than 85 years, we’ve helped our members reach life’s milestones by building real relationships, not pushing transactions. With $3+ billion in assets and 145,000+ members, we’re proud of where we’ve come from—and excited about where we’re going next.

Our people-first philosophy isn’t just a tagline. It’s why we’ve been named #1 Credit Union by the Orange County Register for or the past three years in a row! We’re also honored with workplace satisfaction—driven directly by employee voices. When you join OCFCU, you’re joining a workplace where people genuinely enjoy coming to work and feel empowered to do meaningful, impactful work every day.

Are You the Leader We’re Looking For?

• Do you thrive on building and inspiring high-performing teams?
• Are you passionate about delivering wow-worthy service and driving results?
• Do you enjoy connecting with your community and making a difference?

Examples of What You’ll Do:

• Relate favorably with members (external and internal) in all encounters, conveying information and communicating with Mutual Respect in such a manner that results in new account relationships and referrals.
• Use sound judgment, analyzes and resolves issues, determining appropriate action to be taken and leads associates in the resolution, and insuring Member satisfaction.
• Meet/exceed all individual & branch sales and referral goals, and encourages and coaches others to achieve their sales and referral goals.
• Oversee branch operations and ensuring compliance regulations are adhered to. Use innovations when analyzing current practices and makes recommendations, that improve efficiencies.
• Assist with the recruitment, selection, development, and training of the staff to achieve department and credit union goals and objectives.
• Provide ongoing feedback to associates. Schedules regular coaching session and one-on- one meetings with each team member.
• Evaluate work performance of associates through timely and regularly scheduled reviews. Uses on-the-spot coaching and feedback. Assigns training modules, and available workshops that will contribute to the personal and professional development of Associates.
• Rewards and gives recognition frequently to deserving associates. Recommends promotions, salary adjustments and conducts corrective actions, including terminations, as needed; and effectively handles other associate related issues.
• Represent the Credit Union in a professional manner at every encounter, including business development and networking opportunities.
• Organize and conduct regular department meetings.

Qualifications:

• 4+ years in sales/customer service and branch operations within the banking or credit union branch environment.
• 2+ years managing the performance of four or more employees with proven coaching and development success.
• 1+ years developing business relationships and engaging in community involvement preferred.

What We Offer:

• Final offers based on qualifications, experience, and internal equity. The hourly pay range for the Branch Supervisor role is $30.00 - 34.00.
• Anthem HMO/PPO, Delta Dental, and Unum options – from day one!
• 401(k) with up to 6% employer matching dollar for dollar!
• Annual discretionary bonus & performance merit increases
• Educational grants up to $1,000
• 13 vacation days/year (increases with tenure)
• Paid holidays

Orange County's Federal Credit Union is an Equal Opportunity Employer. Pre-employment screenings, including background and credit checks, are required.