Branch Leader: Sales, Service & Growth

Andrews Federal Credit Union; West Springfield (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

Andrews Federal Credit Union in West Springfield, VA seeks an Assistant Branch Manager to support sales growth, member service excellence, and branch profitability.

You will work under Branch Manager to develop staffing, supervise tellers and FSOs, monitor operations, and ensure compliance with banking policies and BSA requirements. This role emphasizes leadership, coaching, and customer-focused service.

Qualifications

• Three years of teller and/or member/customer service experience.
• Two years of supervisory experience in a retail branch environment, which would have included cross-selling products and services, processing online transactions and managing cash and securities.

Responsibilities

• Assist the Branch Manager to develop Andrews Federal's sales culture. Obtain and track sales/growth goals.
• Coordinate scheduling for Teller/FSR Training Programs. Assist Branch Manager to identify training and/or developmental needs.
• Oversee and approve expenditures as directed by the Branch Manager in compliance with the approved branch operating and capital budgets.
• Assist with SEG business maintenance and development.
• Conduct weekly staff meetings for training and informational purposes.
• Complete monthly staffing schedule, as well as periodic branch reports.
• Monitor teller and member service performance and daily activities to ensure adherence to policies and procedures and timeliness of work performed.
• Complete all monthly audits and reports in accordance with guidelines.

Skills

Teller experience

Supervisory experience

Sales cross-selling

Cash handling

ATM knowledge

Confidentiality

Job description

Andrews Federal Credit Union in West Springfield, VA seeks an Assistant Branch Manager to support sales growth, member service excellence, and branch profitability.

You will work under Branch Manager to develop staffing, supervise tellers and FSOs, monitor operations, and ensure compliance with banking policies and BSA requirements. This role emphasizes leadership, coaching, and customer-focused service.