Assistant Branch Manager I

Andrews Federal Credit Union; Upper Marlboro (MD); On-site; USD 55,000 - 75,000; Full time

Job summary

Andrews Federal Credit Union in Upper Marlboro, MD is seeking an Assistant Branch Manager to support strategic and tactical initiatives, drive member relationships, and help achieve branch profitability goals. The role emphasizes serving members with world-class service and leading a high-performing team.

The position requires experience in teller/customer service and supervisory duties, with a focus on compliance, coaching, and operational excellence to sustain growth and community trust.

Qualifications

• Three years of teller and/or member/customer service experience.
• Two years of supervisory experience in a retail branch environment, including cross-selling and cash handling.
• Must have knowledge of ATMs and various office equipment.
• Excellent organizational, verbal and written communication skills with attention to detail.

Responsibilities

• Assist Branch Manager to develop sales culture and track growth goals.
• Coordinate scheduling for Teller/FSR training programs and identify training needs.
• Oversee and approve expenditures in line with branch budgets.
• Assist with SEG business maintenance and development.
• Conduct weekly staff meetings for training and information sharing.
• Complete monthly staffing schedule and branch reports.
• Monitor teller and member service performance for policy adherence.
• Assist members and serve as technical resource for FSRs and Tellers.
• Review loan applications and insurance/gap sales reports.
• Maintain compliance with Bank Secrecy Act regulations.

Skills

Teller and member/customer service

Supervisory experience

ATM knowledge

Office equipment knowledge

Organizational skills

Verbal and written communication

Confidentiality

Job description

Job Details

Job Location: Branch 26 Upper Marlboro - Upper Marlboro, MD 20772

Purpose of Position

The Assistant Branch Manager is responsible for supporting and driving the strategic and tactical initiatives as they relate to building primary member relationships, providing world‑class service, and achieving branch profitability goals. The incumbent must develop and support best practices methods to continually improve financial center and operational performance while remaining committed to the credit union's core values and financial results, as well as Member Solutions.

Essential Duties

• Assist the Branch Manager to develop Andrews Federal's sales culture. Obtain and track sales/growth goals.
• Coordinate scheduling for Teller/FSR Training Programs. Assist Branch Manager to identify training and/or developmental needs.
• Oversee and approve expenditures as directed by the Branch Manager in compliance with the approved branch operating and capital budgets.
• Assist with SEG business maintenance and development.
• Conduct weekly staff meetings for training and informational purposes.
• Complete monthly staffing schedule, as well as periodic branch reports.
• Monitor teller and member service performance and daily activities to ensure adherence to policies and procedures and timeliness of work performed.
• Complete all monthly audits and reports in accordance with guidelines.
• Limit exceptions and member complaints. Coach and counsel branch team members as to the importance of properly posting/handling transactions.
• Participate in the hiring, separation, coaching, counseling and performance review process as required.
• Review all logs and operations to ensure adherence to policies and procedures as appropriate.
• Maintain proficiency in the processing of all types of branch transactions; assist members and serve as technical resource person for the FSRs and Tellers.
• Acting as FSR when needed.
• Reviewing loan applications and loan folders as well as completing Insurance and Gap sales reports.
• Remains cognizant of and adheres to Andrews Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
• Maintains contact with Select Employee Groups to ensure excellent business relations and appropriate service level.
• Handle some of the call volume from the Operator, when necessary.
• Completes the promotional tracking forms for Marketing.

Required KSAs

• Three years of teller and/or member/customer service experience.
• Two years of supervisory experience in a retail branch environment, which would have included cross-selling products and services, processing online transactions and managing cash and securities.
• Must have knowledge of ATMs and various office equipment.
• Excellent organizational, verbal and written communication skills with an attention to details required.
• Must be highly motivated and have the ability to maintain confidentiality.

Physical Requirements

• Ability to sit at a desk and computer for extended periods.
• Ability to lift up to 20 pounds.

Qualifications

In accordance with the Americans with Disabilities Act, requirements may be modified to reasonably accommodate disabled individuals. However, no accommodation will be made which may pose serious health or safety risks to the employee or others which impose undue hardships on the organization.