Assistant Branch Manager I

Andrews-Federal-Credit-Union; Upper Marlboro (MD); On-site; USD 55,000 - 75,000; Full time

Job summary

Andrews Federal Credit Union in Upper Marlboro, MD seeks an Assistant Branch Manager to support driving strategic initiatives, build primary member relationships, and help achieve branch profitability.

You will assist in developing a sales culture, coordinate teller/FSR training, supervise staff, monitor performance, handle scheduling, audits, and compliance, and participate in hiring and coaching. The role requires strong communication and confidentiality.

Qualifications

• Three years of teller and/or member/customer service experience.
• Two years of supervisory experience in a retail branch environment.
• Knowledge of ATMs and office equipment.
• Excellent organizational, verbal and written communication; ability to maintain confidentiality.

Responsibilities

• Support Branch Manager in developing sales culture and achieving goals.
• Coordinate teller/FSR training and staffing schedules.
• Oversee branch operations and ensure policy compliance.
• Participate in hiring, coaching, and performance reviews.
• Review loan applications and daily transactions; assist members.

Skills

Teller experience

Customer service

Supervisory experience

Communication skills

Confidentiality

Tools

ATMs

Office equipment

Job description

Purpose of PositionThe Assistant Branch Manager is responsible for supporting and driving the strategic and tactical initiatives as they relate to building primary member relationships, providing world-class service, and achieving branch profitability goals. The incumbent must develop and support best practices methods to continually improve financial center and operational performance while remaining committed to the credit union's core values and financial results, as well as Member Solutions.Essential DutiesAssist the Branch Manager to develop Andrews Federal's sales culture. Obtain and track sales/growth goals.Coordinate scheduling for Teller/FSR Training Programs. Assist Branch Manager to identify training and/or developmental needs.Oversee and approve expenditures as directed by the Branch Manager in compliance with the approved branch operating and capital budgets.Assist with SEG business maintenance and development.Conduct weekly staff meetings for training and informational purposes.Complete monthly staffing schedule, as well as periodic branch reports.Monitor teller and member service performance and daily activities to ensure adherence to policies and procedures and timeliness of work performed.Complete all monthly audits and reports in accordance with guidelines.Limit exceptions and member complaints. Coach and counsel branch team members as to the importance of properly posting/handling transactions.Participate in the hiring, separation, coaching, counseling and performance review process as required.Review all logs and operations to ensure adherence to policies and procedures as appropriate.Maintain proficiency in the processing of all types of branch transactions; assist members and serve as technical resource person for the FSRs and Tellers.Acting as FSR when needed.Reviewing loan applications and loan folders as well as completing Insurance and Gap sales reports.Remains cognizant of and adheres to Andrews Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.Maintains contact with Select Employee Groups to ensure excellent business relations and appropriate service level.Handle some of the call volume from the Operator, when necessary.Completes the promotional tracking forms for Marketing.Required KSAsThree years of teller and/or member/customer service experience.Two years of supervisory experience in a retail branch environment, which would have included cross-selling products and services, processing online transactions and managing cash and securities.Must have knowledge of ATMs and various office equipment.Excellent organizational, verbal and written communication skills with an attention to details required.Must be highly motivated and have the ability to maintain confidentiality.Physical RequirementsAbility to sit at a desk and computer for extended periods.Ability to lift up to 20 pounds.In accordance with the Americans with Disabilities Act, requirements may be modified to reasonably accommodate disabled individuals. However, no accommodation will be made which may pose serious health or safety risks to the employee or others which impose undue hardships on the organization.