Branch Leader: Member Experience & Growth

Socket.dev; Missouri City (TX); On-site; USD 52,000 - 78,000; Full time

Job summary

Texas Dow Employees Credit Union is seeking an Assistant Member Center Manager to partner with the Member Center Manager to coach, develop and lead branch staff, delivering exceptional member service and driving growth. You will empower teams, manage scheduling and budgets, resolve member inquiries, and participate in community outreach while maintaining compliance and attention to risk management.

This role requires strong leadership, relationship building, and a customer‑focused mindset to

Qualifications

• High school diploma or equivalent required; banking, loans or new accounts training preferred.
• 3–5 years in member service, banking, lending or related fields; track record of meeting sales goals.

Responsibilities

• Coach and develop branch staff; drive sales and service excellence.
• Resolve member issues promptly and document outcomes.
• Manage scheduling, staffing, cash operations, and branch budgets.
• Lead community outreach and promotional activities to support growth.
• Ensure compliance with policies and procedures and risk controls.

Skills

Coaching

Communication

Relationship building

Planning & organization

Problem solving

Customer service

Attention to detail

Education

High School Diploma or equivalent

Banking, loans or new accounts training

Tools

Ten-key calculator

Typing (computer keyboard)

Job description

Texas Dow Employees Credit Union is seeking an Assistant Member Center Manager to partner with the Member Center Manager to coach, develop and lead branch staff, delivering exceptional member service and driving growth. You will empower teams, manage scheduling and budgets, resolve member inquiries, and participate in community outreach while maintaining compliance and attention to risk management.

This role requires strong leadership, relationship building, and a customer‑focused mindset to