Branch Leader: Member Experience & Growth

Numerica Credit Union; Lewiston (ID); On-site; USD 77,000 - 115,000; Full time

Job summary

Numerica Credit Union is seeking a Branch Manager I to lead branch operations, drive sales, and coach a small team in the Retail Experience department. This entry-level leadership role focuses on delivering service excellence, developing staff, and building community relationships to support Numerica's mission.

The Branch Manager I manages day-to-day branch activities, ensuring accurate transactions, strong member experiences, and compliance with policies.

Qualifications

• Entry-level leadership role in Retail Experience.
• Ability to supervise staff and provide coaching.
• Strong focus on service excellence and member experience.

Responsibilities

• Lead branch team to achieve sales goals and deliver exceptional member experiences.
• Oversee cash management, audit readiness, and adherence to policies.
• Coach staff on consultative sales and relationship-building techniques.
• Develop branch-level sales plans and community engagement strategies.
• Mentor employees with clear performance expectations and feedback.
• Foster a positive, high-performing team culture aligned with CARES Principles.

Job description

Numerica Credit Union is seeking a Branch Manager I to lead branch operations, drive sales, and coach a small team in the Retail Experience department. This entry-level leadership role focuses on delivering service excellence, developing staff, and building community relationships to support Numerica's mission.

The Branch Manager I manages day-to-day branch activities, ensuring accurate transactions, strong member experiences, and compliance with policies.