Branch Leader & Member Experience Champion

Golden 1 Credit Union; San Francisco (CA); Sur place; USD 44 000 - 55 000; Plein temps

Résumé du poste

Golden 1 Credit Union is seeking an Associate Branch Manager I in San Francisco to lead the Mission Bay Branch. You’ll guide a team of Member Service Specialists, ensure exceptional member experiences, and drive daily operations and compliance to meet service goals.

You’ll coach staff, schedule, and participate in recruiting and development, while partnering with departments to promote products and services. A strong service mindset and people leadership are essential.

Qualifications

• HS diploma or GED required.
• Associate’s degree in Business Administration, Finance or HR or equivalent work experience preferred.
• 3+ years supervisory experience in a retail environment or financial institution required.

Responsabilités

• Ensures delivery of exceptional member experience on teller line and platform.
• Directs and supervises day-to-day activities of Member Service Specialists.
• Train and coach staff on operational and compliance requirements.
• Create and maintain staff scheduling to meet branch service demands.
• Assist Branch Manager in developing strategies to capitalize on opportunities and promote products and services.
• Assist Branch Manager with HR processes including appraisals, disciplinary actions and development plans.
• During high volume periods, maintains exceptional member experience on the platform and teller line.
• Identify, investigate and respond to member concerns.
• Maintain knowledge of state and federal banking laws and compliance requirements.
• Lead service promotion activities and community outreach as needed.

Connaissances

Leadership

Customer service

People management

Formation

High School Diploma or GED

Associate’s Degree in Business Administration, Finance or Human Resources

Outils

Notary Public

Description du poste

Golden 1 Credit Union is seeking an Associate Branch Manager I in San Francisco to lead the Mission Bay Branch. You’ll guide a team of Member Service Specialists, ensure exceptional member experiences, and drive daily operations and compliance to meet service goals.

You’ll coach staff, schedule, and participate in recruiting and development, while partnering with departments to promote products and services. A strong service mindset and people leadership are essential.