Branch Leader – Lending & Member Services

Members First Credit Un; Pensacola (FL); On-site; USD 28,000 - 44,000; Full time

Job summary

Members First Credit Union in Pensacola, FL is seeking a Branch Manager to lead branch operations and staff, ensuring service excellence and regulatory compliance.

The role requires a high school diploma with three years lending experience and preferred supervisory background; strong communication, problem-solving, and product knowledge are essential. Responsibilities cover training, cross-selling, security, and ATM coordination across branches.

Qualifications

• High school diploma or equivalent and three years lending experience required.
• Supervisory experience preferred.

Responsibilities

• Ensure that the overall operation of the branch is in compliance with laws, regulations and policies set forth by NCUA, Credit Union Board of Directors and other regulatory agencies.
• Monitor and report to Executive Vice President the cross selling of services, both individual and branch wide, to ensure Credit Union products are being encouraged.
• Monitor branch operations to ensure that a professional image and approach are consistently being exercised.
• Ensure that all employees are thoroughly trained in all phases of their positions.
• Provide guidance, training, and support to Loan Officers, Financial Service Representatives.
• Assess and review the performance of branch employees on a regular basis.
• Monitor outages on the Cash over/Short Report. Reprimands are based on the Corrective Action Guidelines.
• Ensure that the branch exterior and interior physical facilities are maintained.
• Responsible for maintaining and following established security procedures.
• Assess the service effectiveness of the branch and encourage staff to increase effectiveness.
• Manage lending for the branch and serve as a Loan Officer when necessary.
• Coordinate ATM maintenance and repairs.
• Required to follow policy and procedures related to Bank Secrecy Act (BSA), Anti- Money Laundering (AML), OFAC and the USA Patriot Act, Customer Identification Program (CIP) and Customer Due Diligence (CDD). Understands that failure to comply with these requirements may be subject to strong disciplinary action, up to and including termination by the credit union, as well as civil and criminal penalties.
• Perform other duties as assigned by Management.

Skills

Staff management

Branch operations

Product knowledge

Problem solving

Communication

Bondable

Education

High school diploma or equivalent

Job description

Members First Credit Union in Pensacola, FL is seeking a Branch Manager to lead branch operations and staff, ensuring service excellence and regulatory compliance.

The role requires a high school diploma with three years lending experience and preferred supervisory background; strong communication, problem-solving, and product knowledge are essential. Responsibilities cover training, cross-selling, security, and ATM coordination across branches.