Branch Leader: Growth, Service & Operations

Truity Credit Union; Lawrence (KS); On-site; USD 70,000 - 100,000; Full time

Job summary

Truity Credit Union in Kansas is seeking a Branch Manager to lead branch staff, foster professional development, coach performance, and set goals to drive member service and performance.

You will oversee daily operations, budgeting, vendor relations, CO-OP Shared Branching, RTP initiatives, and collaboration with Lending, Contact Center, and other departments to ensure compliance, security, and service excellence.

Qualifications

• Five to eight years of similar or related experience, including preparatory experience.
• Regular attendance and timeliness are essential.
• Compliance training and testing completed.

Responsibilities

• Oversee daily branch operations, ensuring adherence to standards and exceptional member service.
• Align branch goals with organizational objectives to grow membership and deposits.
• Design and implement plans to reach branch performance targets.
• Submit annual capital budget proposals and manage branch expenses.
• Maintain vendor relationships and monitor contracts and SLAs.
• Lead CO-OP Shared Branching participation and ensure regulatory compliance.
• Prepare and analyze operational reports; lead regular staff meetings.
• Oversee ITM operations and ITM staff for reporting and quality control.
• Support Real‑Time Payments initiatives and staff training.
• Assist senior leadership on special projects and community engagement.

Skills

Communication

Interpersonal skills

Leadership

Strategic thinking

Problem solving

Time management

Technical proficiency

Education

High school diploma or equivalent

Job description

Truity Credit Union in Kansas is seeking a Branch Manager to lead branch staff, foster professional development, coach performance, and set goals to drive member service and performance.

You will oversee daily operations, budgeting, vendor relations, CO-OP Shared Branching, RTP initiatives, and collaboration with Lending, Contact Center, and other departments to ensure compliance, security, and service excellence.