Branch Leader: Drive Growth, Service Excellence

Santander Consumer USA Inc.; Orleans (MA); Vor Ort; USD 90.000 - 120.000; Vollzeit

Zusammenfassung

Santander Consumer USA Inc. is seeking a Branch Manager in Massachusetts to oversee branch performance, lead a sales-driven team, and ensure top-tier customer service. You will drive revenue growth, manage operations, and foster a compliant, engaging work environment across the branch.

The role requires strong leadership, banking sales experience, and the ability to coach staff while delivering tailored financial solutions to customers and protecting regulatory standards.

Qualifikationen

• High school diploma or GED required.
• Bachelor’s degree preferred or equivalent experience.
• 3+ years in Retail Bank sales management or related operations.
• 5+ years Retail sales management experience.
• 12+ months Santander experience related to Branch Manager responsibilities.
• 3+ years selling products in an incentive-based environment.
• Proven sales leadership and customer-centric approach.
• Strong leadership and team management skills.
• Excellent customer service and problem-solving skills.

Aufgaben

• Direct overall branch performance, leading team to achieve targets and optimize operations.
• Develop and implement sales strategies to grow revenue and market share.
• Motivate teams to manage a pipeline of prospects and customers.
• Engage in consultative conversations with customers to offer tailored solutions.
• Analyze branch performance data to drive strategic decisions.
• Hire, retain and motivate branch colleagues across all job families.
• Manage branch scheduling to balance needs with availability.
• Utilize digital technologies to enhance customer interactions and self-service options.
• Provide an elevated customer experience and resolve escalated issues.
• Ensure risk management and regulatory compliance.
• Support nearby branch locations as needed.

Kenntnisse

Leadership

Customer service

Sales leadership

Relationship building

Problem-solving

Team management

Communication

Ausbildung

High school diploma or GED

Bachelor’s degree preferred

Jobbeschreibung

Santander Consumer USA Inc. is seeking a Branch Manager in Massachusetts to oversee branch performance, lead a sales-driven team, and ensure top-tier customer service. You will drive revenue growth, manage operations, and foster a compliant, engaging work environment across the branch.

The role requires strong leadership, banking sales experience, and the ability to coach staff while delivering tailored financial solutions to customers and protecting regulatory standards.