Branch Leader: Growth, Customer Experience & People Development

PNC Financial Services Group, Inc.; Newtown (PA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

401(k) with company match

Pension and stock purchase plans

Paid holidays

Job summary

PNC Financial Services Group, Inc. is seeking a Branch Manager in Newtown, PA to oversee branch performance and deliver a differentiating customer experience.

You will lead a team, drive revenue through consultative client interactions, manage risk, and partner with ecosystem stakeholders to grow both consumer and business banking. This role emphasizes coaching, onboarding and performance development.

Qualifications

• 5+ years of related experience, and at least 2 years of supervisory experience.

Responsibilities

• Manage priorities through planning and execution to drive all aspects of branch performance.
• Drive revenue and customer loyalty through consultative interactions with clients, and solutions that help them achieve financial well being.
• Create a differentiated customer experience, making banking easy in an omni channel environment.
• Lead and influence a broad range of ecosystem partners.
• Accountable for risk management and compliance in a complex business environment.
• Build a high performing team through attraction, onboarding, coaching and development of branch team members.
• Lead, plan and execute a branded sales process to achieve sales targets and customer loyalty.
• Grow branch revenue through acquisition and share-of-wallet growth of consumer and business households and by leading ecosystem partnerships.
• Drive business banking results primarily through business development and community involvement activities.
• Coach to consultative selling to drive results and enable client financial well-being.

Skills

Accountability

Banking

Client Counseling

Customer Experience

Customer Loyalty

Decision Making

People Management

Proactive Behavior

Results-Oriented Competencies

Branch Banking Services

Delegation

Digital Awareness

Effective Communications

Managing Multiple Priorities

Sales Management Work Experience

Education

No Degree

Job description

PNC Financial Services Group, Inc. is seeking a Branch Manager in Newtown, PA to oversee branch performance and deliver a differentiating customer experience.

You will lead a team, drive revenue through consultative client interactions, manage risk, and partner with ecosystem stakeholders to grow both consumer and business banking. This role emphasizes coaching, onboarding and performance development.