Branch Leader: Customer Experience & Growth

Hertz; Fitchburg (MA); Hybrid; USD 56,000 - 68,000; Full time

Benefits offered by this job

Base-rate rental discounts

Travel/discounts

Credit union

Health & Wellness Benefits

Tuition Reimbursement

Pet Insurance

Paid Parental Leave

Career Growth

Job summary

Hertz in Fitchburg, MA is seeking a Branch Manager who is passionate about customer satisfaction and acts as a brand ambassador. You will oversee the delivery of Hertz products to customers and lead a team to achieve strong operating performance, safety, and customer delight.

The role requires a High School diploma or equivalent, 20+ years old, prior management experience in a fast-paced environment, and strong written and verbal communication.

Qualifications

• High School diploma or equivalent required.
• Must be 20 years of age or older.
• Previous management experience in a fast paced environment.
• Strong written and verbal communication skills needed.
• Demonstrated ability to direct and motivate teams.
• All employment is contingent on successful completion of a background check.

Responsibilities

• Oversee delivery of Hertz product to customers and manage operations.
• Provide leadership to all employees with responsibility for operating performance, customer satisfaction, culture, safety, budgets and vendor relations.
• Maintain in-depth knowledge of operations, management, logistics, technology and financial disciplines.

Skills

Leadership

Customer service

Communication

Management experience

Team motivation

Education

High School diploma

Job description

Hertz in Fitchburg, MA is seeking a Branch Manager who is passionate about customer satisfaction and acts as a brand ambassador. You will oversee the delivery of Hertz products to customers and lead a team to achieve strong operating performance, safety, and customer delight.

The role requires a High School diploma or equivalent, 20+ years old, prior management experience in a fast-paced environment, and strong written and verbal communication.