Branch Leader: Growth & Customer Experience

PNC; Maryland; On-site; USD 77,000 - 129,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision options

401(k) with company match

Educational assistance

Wellness program

Paid time off

Job summary

PNC is seeking a Branch Manager to lead all aspects of branch performance in Phoenix, MD. The role focuses on driving revenue, delivering an omni-channel customer experience, and building a high-performing team through coaching and development.

You will manage risk, compliance, and collaborate with ecosystem partners to grow business banking and consumer households. The position emphasizes consultative selling, achievement of sales targets, and delivering a differentiated client experience in an

Qualifications

• Knowledge, skills, and abilities required for the role.
• Typically 3+ years of related experience; degree or equivalent experience considered.
• In lieu of a degree, a combination of education, certifications, and experience may be considered.

Responsibilities

• Lead all aspects of branch performance and drive revenue.
• Provide consultative banking solutions to customers and partners.
• Develop a high performing branch team through coaching and onboarding.
• Manage risk, compliance, and adherence to policies and procedures.
• Utilize a branded sales process to achieve sales targets and loyalty.
• Collaborate with ecosystem partners to grow business and customer base.

Skills

Accountability

Banking

Client Counseling

Customer Experience

Decision Making

People Management

Sales Management

Education

No Degree

Job description

PNC is seeking a Branch Manager to lead all aspects of branch performance in Phoenix, MD. The role focuses on driving revenue, delivering an omni-channel customer experience, and building a high-performing team through coaching and development.

You will manage risk, compliance, and collaborate with ecosystem partners to grow business banking and consumer households. The position emphasizes consultative selling, achievement of sales targets, and delivering a differentiated client experience in an