In-Office Branch Leader: Growth, Experience & Team Coaching

PNC; Phoenix (MD); On-site; USD 77,000 - 129,000; Full time

Benefits offered by this job

Medical coverage

401(k) with match

Paid time off

Education assistance

Job summary

PNC is seeking a Branch Manager for its in-house retail team in Phoenix, MD. The role focuses on leading branch performance, driving revenue, and delivering a differentiated customer experience across omni-channel platforms.

You will coach a high-performing team, ensure compliant operations, and collaborate with ecosystem partners to support community banking goals. The manager is responsible for talent development, onboarding, and performance management while maintaining PNC values and an

Qualifications

• Roles at this level typically do not require a university / college degree, but do require related experience or product knowledge to accomplish primary duties.
• Typically requires 3+ years of related experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience may be considered.

Responsibilities

• Lead all aspects of branch performance and drive revenue and customer loyalty through consultative interactions with clients.
• Grow branch revenue through acquisition and share-of-wallet growth of consumer and business households; collaborate with ecosystem partners.
• Coach to a differentiated client experience, enabling technology-enabled interactions and solutions that improve client financial well-being.

Skills

Accountability

Banking

Client Counseling

Customer Experience

Customer Loyalty

Decision Making

People Management

Proactive Behavior

Results-Oriented

Education

No Degree

Job description

PNC is seeking a Branch Manager for its in-house retail team in Phoenix, MD. The role focuses on leading branch performance, driving revenue, and delivering a differentiated customer experience across omni-channel platforms.

You will coach a high-performing team, ensure compliant operations, and collaborate with ecosystem partners to support community banking goals. The manager is responsible for talent development, onboarding, and performance management while maintaining PNC values and an