Branch Leader: People-First Growth & Service

Sun Community Federal Credit U; Indio (CA); On-site; USD 73,000 - 110,000; Full time

Job summary

Sun Community Federal Credit Union in Indio, CA, is seeking a Branch Manager to lead overall branch success. You will deliver exceptional member experiences, develop high-performing teams, and drive strong operational and financial results.

The role oversees all branch operations, sets business plans, monitors budgets, and drives sales while maintaining compliance and risk controls. A minimum of 3 years in management within financial services is required, with community engagement and leadership

Qualifications

• Minimum of 3 years of management experience in a financial institution or similar environment.

Responsibilities

• Lead, coach, and develop branch staff using Sun’s strength-based management approach.
• Foster a high-performing, people-first culture focused on accountability, engagement, and continuous improvement.
• Provide ongoing feedback, training, and development opportunities to support individual and team success.
• Address employee relations matters promptly, fairly, and in alignment with organizational values and policies.
• Oversee daily branch operations, ensuring efficiency, accuracy, and exceptional member service.
• Establish and execute business plans, financial goals, and performance metrics aligned with organizational objectives.
• Monitor and manage branch expenses within budget.
• Identify operational gaps and implement process improvements to enhance performance and member experience.
• Drive branch sales performance by identifying opportunities to deepen member relationships and expand product usage.
• Ensure delivery of consistent, high-quality member service across all interactions.
• Resolve member concerns effectively, ensuring positive outcomes and long-term relationship retention.
• Build and maintain strong partnerships within the local community to enhance Sun’s visibility and reputation.
• Identify and pursue opportunities for growth within the market.
• Represent Sun Community Federal Credit Union at community events and networking opportunities.
• Ensure compliance with all applicable laws, regulations, and internal policies.
• Maintain high ethical standards aligned with Sun’s values and strategic vision.
• Monitor branch activities to mitigate risk and ensure operational integrity.
• Share best practices, insights, and market intelligence with leadership and other branches.

Skills

Branch Management

Leadership

Budgeting

Member Service

Education

CUNA Certified Credit Union Financial Counselor

Job description

Sun Community Federal Credit Union in Indio, CA, is seeking a Branch Manager to lead overall branch success. You will deliver exceptional member experiences, develop high-performing teams, and drive strong operational and financial results.

The role oversees all branch operations, sets business plans, monitors budgets, and drives sales while maintaining compliance and risk controls. A minimum of 3 years in management within financial services is required, with community engagement and leadership