Branch Leader & Growth Coach

Trumark Credit Union; Malvern (Chester County); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Flexible schedules

Growth opportunities

Health benefits

Paid time off

Job summary

Trumark Credit Union is seeking an Assistant Branch Manager in Malvern, PA to lead in the manager's absence, coach staff, and ensure smooth daily operations. The role emphasizes maintaining compliance, security, and delivering superior member experiences.

The ideal candidate has an Associate's degree or equivalent and 3+ years in a branch setting, with strong communication, organizational, and conflict-resolution skills. Evening/weekend availability is required.

Qualifications

• Associate’s degree or equivalent experience required.
• 3+ years in a branch or equivalent financial institution role, preferably with supervisory experience.
• Strong communication and organizational skills.
• Attention to detail with the ability to multitask under pressure.
• Intermediate knowledge of word processing and spreadsheet applications.
• Excellent technical aptitude and conflict resolution skills.

Responsibilities

• Act as Branch Manager in their absence, ensuring smooth operations.
• Coach, train, and mentor branch personnel in service, sales, and operations.
• Ensure operational integrity, compliance, and physical security of the branch.
• Create a team environment to deliver superior member experiences.
• Partner with Field Representatives to address and resolve audit issues.
• Proactively generate business through community outreach and in-branch promotions.
• Use sound business judgment to analyze loan applications and make recommendations.
• Assist with staffing, scheduling, and ensuring adequate service coverage.

Skills

Strong communication

Organizational skills

Attention to detail

Multitask under pressure

Word processing

Spreadsheet applications

Technical aptitude

Conflict resolution

Flexible schedules

Education

Associate's degree or equivalent experience

3+ years in a branch or equivalent financial institution role

Tools

Microsoft Word

Microsoft Excel

Job description

Trumark Credit Union is seeking an Assistant Branch Manager in Malvern, PA to lead in the manager's absence, coach staff, and ensure smooth daily operations. The role emphasizes maintaining compliance, security, and delivering superior member experiences.

The ideal candidate has an Associate's degree or equivalent and 3+ years in a branch setting, with strong communication, organizational, and conflict-resolution skills. Evening/weekend availability is required.