Branch Operations Leader — Growth, Flex Hours

Trumark; Malvern (Chester County); On-site; USD 50,000 - 70,000; Full time

Job summary

Trumark in Malvern, PA is seeking an Assistant Branch Manager to guide daily bank operations and deliver exceptional member experiences. In this role you’ll act as Branch Manager in their absence, coach staff, and ensure compliance and security across the branch.

You’ll partner with field representatives on audits, drive community outreach, and help with staffing and scheduling while analyzing loan applications to support lending decisions. Flexibility for evenings/weekends is required.

Qualifications

• Education: Associate’s degree or equivalent experience required.
• Experience: 3+ years in a branch or equivalent financial institution role, preferably with supervisory experience.
• Skills: Strong communication, organizational skills, attention to detail, multitask under pressure, and proficiency with word processing and spreadsheets.

Responsibilities

• Act as Branch Manager in their absence, ensuring smooth operations.
• Coach, train, and mentor branch personnel in service, sales, and operations.
• Ensure operational integrity, compliance, and physical security of the branch.
• Create a team environment to deliver superior member experiences.
• Partner with Field Representatives to address and resolve audit issues.
• Proactively generate business through community outreach and in-branch promotions.
• Use sound business judgment to analyse loan applications and make recommendations.
• Assist with staffing, scheduling, and ensuring adequate service coverage.

Skills

Strong communication

Organizational skills

Attention to detail

Multitask under pressure

Education

Associate’s degree or equivalent experience

Tools

Microsoft Word

Microsoft Excel

Job description

Trumark in Malvern, PA is seeking an Assistant Branch Manager to guide daily bank operations and deliver exceptional member experiences. In this role you’ll act as Branch Manager in their absence, coach staff, and ensure compliance and security across the branch.

You’ll partner with field representatives on audits, drive community outreach, and help with staffing and scheduling while analyzing loan applications to support lending decisions. Flexibility for evenings/weekends is required.