Branch Leader: Grow Teams, Elevate Member Experience

Harborstone Credit Union; Friday Harbor (WA); On-site; USD 73,000 - 109,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Paid time off and holidays

Professional development and career成长

Employee appreciation and recognition

Discounted employee financial products

Mission-driven culture

Competitive pay: $72,600 - $108,900

Job summary

Harborstone Credit Union in Friday Harbor is seeking a Branch Manager to lead a single branch team and deliver outstanding member service while driving operational excellence and growth. You will coach staff, manage daily operations, ensure compliance, and strengthen community partnerships as you foster a culture of accountability and service.

The Friday Harbor Branch offers a scenic locale on San Juan Island and opportunities to grow with a mission-driven organization.

Qualifications

• Experience in the financial services industry.
• Ability to coach, develop, and support team members.
• Strong communication and relationship-building skills.
• Member-first mindset with a passion for delivering exceptional service.
• Balance operational excellence, business development, and team leadership.
• Knowledge of financial products, branch operations, and regulatory compliance requirements.
• Strong organizational skills with the ability to prioritize effectively in a fast-paced environment.
• Adaptable, collaborative, and committed to achieving results.

Responsibilities

• Lead and inspire a single branch team to deliver exceptional member service and support.
• Manage daily branch operations, staffing, scheduling, and workflow to ensure a seamless member experience.
• Coach, develop, and motivate team members through ongoing training, feedback, and performance management.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Drive branch growth by identifying opportunities to deepen member relationships and expand financial solutions.
• Ensure compliance with credit union policies, procedures, and regulatory requirements.
• Represent Harborstone in the community and help strengthen our local partnerships and community presence.

Skills

Financial services experience

Coaching & development

Communication

Relationship-building

Leadership & supervision

Regulatory compliance knowledge

Job description

Harborstone Credit Union in Friday Harbor is seeking a Branch Manager to lead a single branch team and deliver outstanding member service while driving operational excellence and growth. You will coach staff, manage daily operations, ensure compliance, and strengthen community partnerships as you foster a culture of accountability and service.

The Friday Harbor Branch offers a scenic locale on San Juan Island and opportunities to grow with a mission-driven organization.