Branch Manager II

Harborstone Credit Union; Lacey (WA); On-site; USD 73,000 - 109,000; Full time

Benefits offered by this job

401(k) matching program

Medical, dental, vision coverage

Paid time off and holidays

Professional development opportunities

Employee recognition programs

Discounted financial products

Community involvement initiatives

Job summary

Harborstone Credit Union in Washington state is seeking a Branch Manager II to lead a high-performing team at a busy branch. You will coach staff, elevate member service, and drive operational excellence while modeling integrity and accountability.

This role requires 3-5 years in financial services, at least one year in people leadership, and proficiency in core banking systems and MS Office. You will ensure compliance, support growth, and engage with community partners to strengthen

Qualifications

• High school diploma or equivalent required.
• 3-5 years of experience in financial services.
• Minimum 1 year in a formal people leadership or supervisory role.
• Proficiency in core banking systems, MS Office, and financial service tools.

Responsibilities

• Lead daily branch operations with increased complexity, volume, or staffing scope.
• Coach, mentor, and develop team members to reach potential.
• Drive branch sales and service initiatives to meet performance goals.
• Balance member experience with business growth and operational efficiency.
• Ensure regulatory compliance and effective risk management.

Skills

Leadership

Coaching

Communication

Team development

Problem-solving

Education

High school diploma

Tools

Core banking systems

Microsoft Office

Financial service tools

Job description

Lead with Purpose. Grow Your Career. Make a Difference.

At Harborstone Credit Union, we're more than a financial institution—we're a team of people passionate about helping our members achieve their dreams and building stronger communities along the way. As one of Washington's Best Workplaces, we're proud to foster a culture where teammates are valued, supported, and empowered to thrive.

If you're a proven leader who enjoys developing high-performing teams, creating exceptional member experiences, and driving business results, we'd love to meet you.

Why Harborstone?

At Harborstone Credit Union, we invest in our employees and their families by offering a comprehensive and competitive benefits package, including:

• 401(k) with generous employer match
• Medical, dental, and vision coverage
• Employer contribution toward dependent medical premiums
• Generous paid time off and holidays
• Professional development and career growth opportunities
• Employee appreciation and recognition programs
• Discounted employee financial products
• A mission-driven culture focused on helping members and communities thrive
• A collaborative, supportive culture that values work-life balance and employee well-being
• Competitive pay: $72,600.57 - $108,900 annually.
  • Compensation is determined based on qualifications, relevant experience, and internal equity. The posted salary range reflects the full earning potential of the position; however, most new hires are typically placed between the minimum and midpoint of the salary grade, with opportunities for growth and progression based on performance and development.

Position Summary

As a Branch Manager II, you'll lead a high-performing branch with increased operational complexity, volume, or staffing scope. You'll inspire, coach, and develop your team while driving exceptional member service, operational excellence, and sustainable branch growth.

What You'll Do

• Guide the daily operations of a dynamic, high-volume branch.
• Build a culture of accountability, collaboration, and continuous improvement.
• Coach, mentor, and develop team members to achieve their full potential.

Drive Performance

• Lead branch sales and service initiatives to achieve performance goals.
• Monitor trends, identify opportunities, and implement strategies to improve results.
• Balance member experience, business growth, and operational effectiveness.

Deliver Exceptional Member Experiences

• Foster a member-first culture that builds trust and loyalty.
• Resolve complex member concerns with professionalism and sound judgment.
• Ensure every interaction reflects Harborstone's commitment to service excellence.

Ensure Operational Excellence

• Maintain strong compliance with policies, procedures, and regulatory requirements.
• Promote audit readiness and effective risk management practices.
• Oversee accurate documentation and operational controls.

Engage with the Community

• Represent Harborstone within the local community.
• Build relationships that strengthen Harborstone's presence and support future growth.

What Success Looks Like

• Proven experience leading, coaching, and developing employees.
• Strong communication, relationship-building, coaching and problem-solving skills.
• A member-focused mindset with the ability to drive both service excellence and business results.
• Knowledge of financial products, branch operations, and regulatory requirements.
• Strong organizational skills and the ability to adapt in a fast-paced environment.
• The confidence to make sound decisions and effectively navigate complex situations.

Qualifications

Education:

• High school diploma required: Essential

Experience:

• 3-5 years of experience within financial services required, with a minimum of one year in a formal people leadership or supervisory role.

Technical Skills:

• Proficiency in core banking systems, Microsoft Office, and financial service tools.

Physical Considerations

• Ability to communicate effectively in verbal, written, and electronic formats with internal and external stakeholders.
• Ability to read, comprehend, and respond to written and verbal instructions and information.
• May be required to sit or stand for extended periods, depending on job duties.
• May involve repetitive motions, including keyboarding and handling office equipment.
• May require stooping, bending, squatting, or reaching occasionally.
• May be required to lift and carry items weighing up to 25 pounds.
• Ability to navigate office environments, including walking between workstations, meeting rooms, and member service areas.
• Regular travel between assigned branch locations required.

If you're ready to lead a talented team, grow your career, and make a meaningful impact every day, apply today and discover why Harborstone is the Best Place to Work, Ever!