Branch Leader: Grow Teams, Elevate Member Experience

Harborstone Credit Union; Mount Vernon (WA); On-site; USD 73,000 - 109,000; Full time

Benefits offered by this job

401k match

Health benefits

Dependent premiums

Paid time off

Career growth

Recognition programs

Discounted products

Mission-driven culture

Competitive pay

Job summary

Harborstone Credit Union is seeking a Branch Manager in Mount Vernon, WA to lead a branch team focused on delivering exceptional member experiences while driving operational excellence and growth.

The role involves coaching staff, managing daily operations, and ensuring compliance with policies and regulatory requirements. Starting salary aligns with the range and the midpoint guides future development and progression.

Qualifications

• Experience in the financial services industry.
• Demonstrated ability to coach, develop, and support team members.
• Strong communication and relationship-building skills.
• A member-first mindset with a passion for delivering exceptional service.
• Ability to balance operational excellence, business development, and team leadership.
• Knowledge of financial products, branch operations, and regulatory compliance requirements.
• Strong organizational skills with the ability to prioritize effectively in a fast-paced environment.
• Adaptable, collaborative, and committed to achieving results.

Responsibilities

• Lead and inspire a single branch team to deliver exceptional member service.
• Manage daily branch operations, staffing, scheduling, and workflow to ensure a seamless member experience.
• Coach, develop, and motivate team members through ongoing training, feedback, and performance management.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Drive branch growth by identifying opportunities to deepen member relationships and expand financial solutions.
• Ensure compliance with credit union policies, procedures, and regulatory requirements.
• Represent Harborstone in the community and help strengthen our local partnerships and community presence.

Job description

Harborstone Credit Union is seeking a Branch Manager in Mount Vernon, WA to lead a branch team focused on delivering exceptional member experiences while driving operational excellence and growth.

The role involves coaching staff, managing daily operations, and ensuring compliance with policies and regulatory requirements. Starting salary aligns with the range and the midpoint guides future development and progression.