Branch Leader: Grow Teams & Elevate Customer Experience

BayCoast Insurance; Fall River (MA); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Professional development opportunities

Educational assistance

Tuition assistance

Defined Benefit Pension Plan

Employee banking perks

Job summary

BayCoast Bank in Fall River, MA, is seeking an Assistant Branch Manager I to lead the Airport Road branch operations, develop staff, and deliver exceptional customer experiences.

You will work with the Branch Manager to drive growth, ensure compliance, and build local relationships, with opportunities for professional development and community involvement.

This full-time role requires leadership, strong communication, and a customer-first mindset; evening/ weekend hours may be required.

Qualifications

• Leadership and supervisory experience.
• Strong customer service and relationship-building skills.
• Experience in banking, lending, or financial services.
• Proven ability to meet goals and drive results.
• Strong communication and problem-solving skills.
• Knowledge of banking products and services.
• NMLS registration (or ability to obtain/maintain).
• Bilingual: Spanish/Portuguese a plus but not required.

Responsibilities

• Supervise, coach, and develop branch staff.
• Support training, performance management, and career development.
• Foster a positive, team-oriented environment.
• Serve as the face of the branch, delivering outstanding service.
• Resolve complex customer issues and provide financial solutions.
• Build and deepen customer relationships.
• Identify referral opportunities across banking, mortgage, and financial services.
• Participate in community outreach and networking.

Skills

Leadership

Customer service

Relationship-building

Banking knowledge

Communication

Problem-solving

NMLS

Education

NMLS registration

Job description

BayCoast Bank in Fall River, MA, is seeking an Assistant Branch Manager I to lead the Airport Road branch operations, develop staff, and deliver exceptional customer experiences.

You will work with the Branch Manager to drive growth, ensure compliance, and build local relationships, with opportunities for professional development and community involvement.

This full-time role requires leadership, strong communication, and a customer-first mindset; evening/ weekend hours may be required.