Retail Banking: Assistant Branch Leader

RadNet, Inc.; Cranston (RI); On-site; USD 29,687 - 50,461; Full time

Job summary

Beacon Bank in Cranston, RI is seeking an Assistant Branch Manager to partner with the Branch Manager to grow the branch by managing customer relationships and directing daily operations. You will mentor and coach teammates, drive sales initiatives, and ensure an outstanding customer experience while maintaining compliance and security.

The ideal candidate has at least two years in banking, strong leadership, and excellent communication skills to support a goal-driven team.

Qualifications

• Minimum 2 years of banking experience.
• Supervisory experience preferred.
• Strong sales, management, and team leadership abilities.
• Proven results in a goal-oriented sales or customer service environment.
• Demonstrated strength in team leadership.
• Knowledge of bank products, services, and operating procedures.
• Excellent oral and written communication skills.
• Detail-oriented with strong organizational and time management skills.

Responsibilities

• Provide an outstanding customer experience at all points of contact.
• Engage customers and prospects, build rapport, and proactively develop new relationships while retaining and expanding existing ones.
• Advise customers on product selection, identify financial needs, and deliver tailored solutions including deposit, lending, and business partner referrals.
• Educate and assist customers with digital banking services and recommend convenient banking options.
• Handle complex customer issues, explain bank policies and procedures, and resolve service concerns.
• Participate in outbound calling campaigns, branch initiatives and community involvement to develop new business.
• Assist in building and managing a sales culture to achieve branch goals and bank-wide initiatives.
• Mentor, coach, and train branch colleagues to achieve individual and team sales goals and customer experience.
• Conduct team meetings, communicate bank policies, programs, and objectives.
• Provide input for staff performance management, including evaluations, salary adjustments, transfers, and disciplinary actions.
• Participate in hiring and performance management of branch staff.
• Oversee branch audit processes and review various branch reports.
• Follow all bank policies and procedures, including security of bank assets and confidentiality of customer information with adherence to Customer Information Practices.
• Ensure compliance with all banking regulations, policies and procedures, including BSA/AML.
• Assist in managing daily branch operations, including opening/closing, security, audit, and compliance procedures.
• Ensure proper documentation and compliance for all new accounts, loan requests, and account maintenance.
• Maintain professional branch appearance and supply inventory.
• Provide support to branch and lead in team meetings.

Skills

Strong sales

Leadership

Team coaching

Customer service

Communication skills

Detail-oriented

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Beacon Bank in Cranston, RI is seeking an Assistant Branch Manager to partner with the Branch Manager to grow the branch by managing customer relationships and directing daily operations. You will mentor and coach teammates, drive sales initiatives, and ensure an outstanding customer experience while maintaining compliance and security.

The ideal candidate has at least two years in banking, strong leadership, and excellent communication skills to support a goal-driven team.