Branch Leader for Customer Experience & Growth

Citizens; Lexington (MA); On-site; USD 89,000 - 122,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Retirement benefits

Maternity/paternity leave

Flexible work arrangements

Education reimbursement

Wellness programs

Job summary

Citizens in Lexington, MA is seeking a Branch Manager to lead a team to exceed customer expectations, drive sales, and deliver a best-in-class banking experience through digital and in-branch channels.

You will coach colleagues, manage branch performance, build community partnerships, and ensure compliance with regulatory standards including SAFE Act.

This role emphasizes leadership, financial acumen, and a customer-centric culture that supports the bank's growth and local presence.

Qualifications

• Required leadership experience coaching to drive sales excellence and world-class service.
• Four years of sales management experience in retail or branch banking.
• Proven ability to meet branch and sales goals in a profit-and-loss environment.
• Strong customer experience focus validated by surveys.
• Community partnerships with local organizations.

Responsibilities

• Lead branch performance, sales growth, and customer experience.
• Direct all colleague and sales activities to meet targets.
• Build relationships with the local community to acquire new customers.
• Develop and coach team through coaching plans.

Skills

Leadership

Coaching

Sales management

Customer service

Branch banking

People management

Communication

Strategic planning

Education

High School diploma or equivalent

Associate or Bachelor’s degree preferred

Job description

Citizens in Lexington, MA is seeking a Branch Manager to lead a team to exceed customer expectations, drive sales, and deliver a best-in-class banking experience through digital and in-branch channels.

You will coach colleagues, manage branch performance, build community partnerships, and ensure compliance with regulatory standards including SAFE Act.

This role emphasizes leadership, financial acumen, and a customer-centric culture that supports the bank's growth and local presence.