Branch Growth Leader — Customer Experience & Sales

Citizens Bank; Somerville (MA); On-site; USD 93,000 - 128,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Retirement benefits

Parental leave

Flexible scheduling

Education reimbursement

Wellness programs

Job summary

Citizens Bank in Somerville, MA seeks a Branch Manager to lead a high-performing team, drive sales growth, and deliver exceptional customer experiences. You will coach colleagues, manage operations, and partner with the community to grow relationships and value.

The role emphasizes digital-first banking, strong leadership, and the ability to execute strategic goals with financial acumen to surpass branch targets.

Qualifications

• Leadership experience coaching to drive sales excellence and customer service in a high-volume branch environment.
• 4 years sales management experience in Retail or Branch Banking.
• Proven ability to meet sales goals, deadlines, and branch profitability targets.
• Strong customer experience focus evidenced by customer satisfaction metrics.
• Must meet SAFE Act requirements including background checks and NMLS ID.

Responsibilities

• Lead branch performance, sales growth, and customer experience.
• Coach and develop colleagues to achieve individual and branch goals.
• Oversee operations with emphasis on financial acumen and strategic decision-making.
• Engage with the local community to build relationships and grow the customer base.

Skills

Leadership

Sales management

Customer service

Community partnerships

Compliance & NMLS

Education

High school diploma

Associate or Bachelor preferred

Job description

Citizens Bank in Somerville, MA seeks a Branch Manager to lead a high-performing team, drive sales growth, and deliver exceptional customer experiences. You will coach colleagues, manage operations, and partner with the community to grow relationships and value.

The role emphasizes digital-first banking, strong leadership, and the ability to execute strategic goals with financial acumen to surpass branch targets.